I can't help but feel most of the peeps on this thread have more than a touch of the green eyed monster. It's a sad fact that when someone is doing well and making a success of their business/life, then others, particularly the Brits, just love spendng their time knocking them down, making spiteful unhelpful comments, and showing a really unpleasant side of human nature. Keith was only after some advice about a telephone system...he didn't ask whether people felt putting phones into a B&B would win a popularity contest...blimey, if we can't answer his phone query, then why can't we just be pleased for him that he's made such a go of things and leave it at that? Good on you Keith..I for one think what you've done is fantastic and it just goes to show that good research, hard work and imgination goes a long way to making a business work. (Sorry, don't know the answer to the phone query BTW, but will ask a friend who used to work for BT and see if they can shed some light...)