I bought a 'débroussailleuse' during April 2005 at a well known supermarket in Marsac, Perigeuex. The weather was so wet for the following three weeks, that we were unable to use it. When we did, it started, ran for ten minutes and then failed to start again. I returned it to the shop, asked for my money back, which was refused, then a replacement, again refused. Since then it has broken down on two further occasions after first time of use. It has been in the apres vente since September 2005, and also because I complained that the plastic casing got so hot it burnt my arm (the casing also melted around the exhaust), it has since been sent away for tests. I have told them since I have had it in my possession for only two of the fourteen months, that I should be given my money back. I have travelled in excess of 600kms to this supermarket to try and resolve this problem, I have written numerous emails, letters, faxes, but seem to be unable to get to anyone in the company to respond. It is apparently in Bordeaux and the person dealing with it now refuses to acknowledge my emails. Has anyone got any ideas please,as to how I can get them to respond to the EU consumer laws? Mike Cope www.courdufleuve.com