keith

Sorry to hear your having problems it is as you say a french thing ,we do the same thing in australia every year and it is so simple, next year we will put up with the dearer charges and just use our english phone , it is very annoying to be threatened when in actual fact they owe us for 3 months money Keith

Hello Chancer You are most probably right I just have a worry that they could do something to our french bank account I know the french can have some very funny laws and make a huge issue out of nothing Thanks Keith

Just checked again and we are being threatened with legal action for payment of an invoice for 10.10.16 for 19.99 euros. Despite cancelling our contract on 9th September you continued to take money from my account in October, November and December until I stopped the payment myself. So how can I owe an invoice for 10th October??

Hello We have proof of postage from Australia but as you say we cannot get proof of delivery once outside Australia. Trouble is they are now threatening legal action for payment for October even though we cancelled it in September and they have taken payment from our account in October, November and December until we cancelled the payment ourselves, they are an absolute nightmare. They make the time to email me but won't answer my replies, really frustrating. We were with SFR the year before and had no problems.

To Free Mobile When we went into the shop in Beziers they gave us a list of address to write to cancel the contract, one of which was Freebox Resiliation, c/o PUBLIDISPATCH, 6, Rue du Desir prevost, 91075 BONDOUFLE. We wrote to them on 9th September 2016 (not registered post) expecting it to be cancelled. We wrote again on 21st December 2016 to Free Forfeit Mobile 75371 Paris Cedex 08, France again telling them to cancel the contract. This letter was sent registered post from Australia at our considerable expense. As we said we have replied to every email but get no response. It seems it is OK for you to email us but you ignore emails we send to you. We have also sent two emails to DCSR but the postmaster says they are delayed even though they are in our sent box. No other emails come back with this so we have no idea if they have been received or not. We have written twice and they have been ignored so how many times do we have to write before you take notice! As we are still in Australia, although we sent it registered post and they have to sign for it, we can't get proof of receipt once outside of Australia. We do have proof we sent it from Australia. It also takes 2/3 weeks to get a letter from Australia to France and you will probably ignore it like everything else. How hard can it be to cancel a phone?

Just wondered if anyone can help sort out our problem with FREE Mobile. We took out a contract last summer that could be cancelled at any time. We were leaving France last September to head back to the UK, then Australia and went into the FREE shop at the Polygon, Beziers where we purchased the contract to give 10 days notice to cancel as requested. They told us they couldn't do this in the shop, we had to write a letter to BONDOUFLE. We did this but still they kept taking money from our bank account. Finally in December in desperation we cancelled the payments from the Bank. They then kept emailing us demanding payment, we replied to each of these emails (at least 4) explaining the situation but never received a reply. We then wrote a letter which we sent to PARIS (as asked on the email), sent it registered post from Australia but again have heard nothing. We are now being threatened from DCSR with enforcement action and have replied to them by email. This came back from the postmaster as a delayed delivery and I suspect it won't get delivered. We are our wit's end and don't know what to do next. We are living in Australia and don't need a french phone, they can see we have not used for several since September. Anyone who is thinking of taking up a FREE french mobile phone contract and then want to cancel it later, whatever you do, don't do this.