ponyo

http://www.leparisien.fr/essonne-91/essonne-la-factrice-a-detourne-des-centaines-de-colis-02-12-2011-1748684.php

Thanks everyone for the replies. Actually, the cost I paid (and lost) is only 25€, so I can forget about it. But what I'm really upset about is that the shop never apologies to me. The shop says on their website, they use GLS or Colissimo but I could not choose the delivery method. The shop decided to send my package by GLS. So I consider the shop has responsibility for losing my package. I do think that GLS just lost my package, or because the package was so small that they thought it was not important to deliver it. Since GLS insists that they "delivered" my package even with fake signature, I don't think the shop will refund me. They are already very rude to me, so I'm not hoping to get refund anymore. As for the 'assistance juridique', I could ask my bank, but since GLS says I "signed", I don't think that the bank can do anything about it.

Thank for your reply. No, I can not block the payment as I paid by debit card. The signature is COMPLETELY not mine. Actually, GLS knows that I didn't sign it because they told me that they left the package in my mail box.

I made a purchase from a shop, inFrance, on the internet. I already paid for it, the shop received the payment. But I've never received what I ordered. The shop says they sent it by GLS, and GLS says they did deliver it. They showed me a proof of delivery, with "my" signature but the signature is not mine. It is signed with my name but I didn't sign it. Someone else, probably someone from GLS, signed it. I'm guessing that GLS lost my package but doesn't want to admit it. I contacted the shop by email several times but they are not helpful, not even friendly. They are actually very impolite and rude. They have even told me that they find my emails to them are annoying. Basically, they don't want to do anything about it. No refund, no apology, nothing. I know some people say that "customer service" doesn't exist in France but this is the first time to experience such an impolite shop. Is there anything I can do now to get refund?