Hi I had the same problem, but I phoned ALKO in UK and are now waiting for the Letter of Conformity, it is costing of course £85 + Vat, but at least it is possible to get it.Here are the contact details, and Good Luck. (01926) 818500 AL-KO Kober Limited South Warwickshire Business Park, Kineton Road, Southam, Warwickshire CV47 OAL