Expect Talent

Hello! We have an opportunity in Cork, Ireland for a fluent French speaker with English. The position is for a Customer Service and Sales Support Associate. If you are interested, please send your CV to [email protected]. Working with one of the most well-known global online brands, our client is offering dynamic multi-cultural environment, and the opportunity to work in a fast-paced industry. You will deal with customers across France, providing the highest levels of customer service by phone and email. The Role • Deliver new business growth and maximize revenue generation across a suite of products for merchants • You will prospect, qualify and close high potential merchants that deliver competitive selection, pricing, and availability • Provide telephone and email Customer Service Support to merchants, you will have a passion for providing the highest levels of service • Respond to customer contacts in a timely and accurate manner in line with company service levels • Work to team and individual goals for response times, resolution of problems and call volumes • Aim to be the best, always aiming for the highest standard of Customer Service • Interact with other departments to make things happen and solve issues • Deal with complaints in relation to incorrect or late orders, and damaged goods • Reporting to your Team Manager you will strive to meet your objectives • This purely a customer support position (no sales involved) Requirements • Fluency in French is essential, both written and spoken • Good English language is required, non-fluent speakers will be considered, you will be working with the French market • Customer service skills with a good telephone manner • Adaptable and flexible approach • Able to work on own initiative • Mature outlook and able to resolve problems effectively • Team Player with ability to learn fast • Experience in outbound sales an advantage • Call Centre or Customer Service experience preferred (4 weeks of training provided) • Good computer skills including Outlook, Word, Excel and databases • Strong communication skills • Customer Focused and good inter-personal skills

Technical Support Associate French Location: Shannon, Western Ireland (http://www.discoverireland.ie/Shannon.aspx) Salary: ca. €1600 net per month, Expect Consultant: Julia Foerster Contact: Send your CV to [email protected] to find out more Start Date: ASAP Dedicated to delivering superior outsourced customer service, our client is changing the landscape of customer care by combining and honing best practices to provide their clients with unsurpassed service and value. With an expanded global team of 51,000 service professionals throughout 80+ centers world-wide, our client provides customer support with the quality, flexibility and expertise that makes them the preferred service provider of many of the world’s leading companies. The Role • Provide telephone and email Technical/Customer Service Support to customers within the Technology sector • Communicate with customers on both and In & Outbound basis • Research & respond to customer contacts in a timely and accurate manner in line with company service levels • Maintain & update customer and internal information • Within a timeframe develop your skills in troubleshooting computer hardware & software • Work to team and individual goals for response times, resolution of problems and call volumes • Aim to be the best, always aiming for the highest standard of Customer Service & Technical Support • Take ownership of complaints and interact with other departments to solve issues • Reporting to your Team Manager you will strive to meet your objectives Requirements • Previous Call Centre or Customer Service experience would be of distinct advantage • Completely customer focused with excellent interpersonal skills • Good telephone manner • Adaptable and flexible approach • Ability to work on own initiative & Multitask • Mature outlook and ability to resolve problems effectively • Team Player with ability to learn fast • Passion for providing the highest levels of service • Good computer skills including Outlook, Word, Excel and databases • Strong communication skills both verbal & written • Ability to work under pressure to very high standards • Fluency in English and French required, both written and spoken

Travailler a Cork, en Irlande Bonjour à tous, Nous recherchons des chargés de clientèle pour travailler avec une multinationale en Irlande à Cork. Aujourd’hui une des entreprises en ligne les plus connues, notre client offre un environnement dynamique et multiculturel. Vous serez en relation avec des clients francophones. Maîtrise parfaite du français et de l’anglais sont essentiels. Si vous êtes intéressés n’hésitez pas à nous envoyer votre CV en Anglais à : [email protected] Vous pouvez aussi visiter notre page web : http://www.expect-talent.com et notre page facebook : expect-talent. Ne laissez pas passer cette occasion et n’hésitez pas à en parler autour de vous ! On vous attend !

Vacancy – Customer Service Associate French Location: Cork Airport Business Park, Ireland Type: Fixed Term Contract Position up to 6 months (Possible permanent contract for top performers) Salary: €10.10 per hour (€21,000 per annum), Overtime available at peak times Expect Consultant: Margaret Galvin Start Date: As soon as possible Working with the most well-known online retailer, our client Amazon is offering a dynamic multi-cultural environment, and the opportunity to work in a fast-paced industry. You will deal with customers across France, providing the highest levels of customer service by phone and email. The Role • Provide telephone and email Customer Service Support to customers, you will have a passion for providing the highest levels of service • Respond to customer contacts in a timely and accurate manner in line with company service levels • Work to team and individual goals for response times, resolution of problems and call volumes • Aim to be the best, always aiming for the highest standard of Customer Service • Interact with other departments to make things happen and solve issues • Deal with complaints in relation to incorrect or late orders, and damaged goods • Reporting to your Team Manager you will strive to meet your objectives • This purely a customer support position (no sales involved) Requirements • Fluency in English and French is essential, both written and spoken as you will be dealing with customers from across France • Customer service skills essential with a good telephone manner • Adaptable and flexible approach • Able to work on own initiative • Mature outlook and able to resolve problems effectively • Team Player with ability to learn fast • Call Centre or Customer Service experience preferred (4 weeks of training provided) • Good computer skills including Outlook, Word, Excel and databases • Strong communication skills • Completely customer focused with excellent inter-personal skills • Ability to work under pressure to high standards If interested, please send your most updated English CV at [email protected]