berlumberley

Just a word of caution regarding Brittany ferries cancellations. Our fast ferry from Portsmouth to Caen has been cancelled this weekend due to "technical problems". We got an email informing us and offerring us Portsmouth to Cherbourg instead. I rang and switched to the normal Caen ferry as Cherbourg is miles from where we want to be. We now arrive at 9.30pm instead of 7pm which has caused us major problems at the other end. The express ferry has reclining seats included in the price which we wanted as we're taking my elderly mother. Brittany ferries refused to give us one free replacement reclining seat on the slower ferry and wanted to charge us more than the express ferry to have the same level of comfort even though they cancelled our ferry. All I asked was that the fare remain the same (even though it should be £20 cheaper) and included 5 reclining seats but they refused and insisted we pay a difference of £4.50 . As you can tell I'm really angry and will not travel with them again. We were expecting some consilatory offer as our plans are messed up badly (even though I understand that problems occur) but to be charged extra when the problem is theirs is just plain bad business. Just venting! I guess I'll have to whinge at them when we get back next week.