Frederick Posted October 6, 2012 Share Posted October 6, 2012 I was handed a letter on checking in on my return which stated that as a wish to restore goodwill after the strike ,,,,They could see from the booking I had been stuck in France . They were sorry for any inconvenience I had suffered and my restaurant meals would be reduced in cost by 25% Anything I wanted to buy excluding drink and tobacco from the shop would be reduced by 15% .. As it was leaving at 11 pm and I was going straight to the cabin and the shop was closed on arrival in Portsmouth they did not lose anything by that offer . I suppose we could say they making an effort to win us back.... Link to comment Share on other sites More sharing options...
Cendrillon Posted October 6, 2012 Share Posted October 6, 2012 We did not get given a letter, 25% discount in the restaurant would have been welcome. However were so pleased that we did not have to drive to Calais.B.F. were very apologetic and helpful with the re-booking.As "B.F. club" members we were given a better daytime cabin yesterday. We had an 4 berth cabin with porthole instead of the usual 2 berth inside cabin. B.F. are apparently refunding difference in cost between Bilbao crossing and St Malo crossing and paying cost of petrol Bilbao to St Malo. Ferry was very empty and there were fewer staff than usual. Link to comment Share on other sites More sharing options...
Russethouse Posted October 6, 2012 Share Posted October 6, 2012 I heard that some passengers got 50% off in the restaurants....but maybe that was for the first couple of trips only...Frankly I'd love a voucher or discount...... The memory of that drive to Calais will live long...... Link to comment Share on other sites More sharing options...
Frederick Posted October 12, 2012 Author Share Posted October 12, 2012 They are still trying to make amends.....This arrived today..... The three months extension of the Club membership helps With the dispute behind us, we now look ahead to the run up to Christmas and 2013.Over the past three weeks, as well as disruption to travel plans, the value of your membership will have been reduced. So to acknowledge this, we will add an additional three months to your membership, free of charge. You don’t need to do anything to claim this, as we will amend your details shortly.For those of you affected by cancelled sailings, our teams are working very hard to process refunds and reply to enquiries as quickly as possible. Thank you for your patience and understanding over the past couple of weeks and we look forward to welcoming you on board again soon.Yours sincerelyMike BevensGroup Commercial Director Link to comment Share on other sites More sharing options...
Cendrillon Posted October 12, 2012 Share Posted October 12, 2012 Frederic, we received an identical email letter. Link to comment Share on other sites More sharing options...
JeanS Posted October 14, 2012 Share Posted October 14, 2012 I didn't get one - just a reminder to renew my membership. Where they only for people who had been affected by the strike? Link to comment Share on other sites More sharing options...
NickP Posted October 14, 2012 Share Posted October 14, 2012 [quote user="JeanS"]I didn't get one - just a reminder to renew my membership. Where they only for people who had been affected by the strike? [/quote]How would they know you haven't been inconvenienced, you may have been going to travel but delayed your plans because of the strike. Phone them up and ask [I] Link to comment Share on other sites More sharing options...
Cendrillon Posted October 14, 2012 Share Posted October 14, 2012 "JeanS wrote the following post at 14/10/2012 16:05: I didn't get one - just a reminder to renew my membership. Where they only for people who had been affected by the strike?"I expect so, they would see which people had been inconvenienced and had their bookings cancelled. Link to comment Share on other sites More sharing options...
Russethouse Posted October 14, 2012 Share Posted October 14, 2012 According to BF enthusiasts forum that is the case , those who were affected get the extra months. Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.