European Posted January 30, 2006 Share Posted January 30, 2006 I recently subscribed to Free's ADSL service online. It was confirmed by them that my France Telecom line is active as of 2 weeks ago. However I still have not received the Freebox. I am running out of ideas how to contact them. I have tried their premium rate technical helpdesk number; after 4 minutes in a loop paying the premium call charges I was cut off. They also dont seem to have an email address for general queries.Does anyone have a different number or email address? Link to comment Share on other sites More sharing options...
peakoiler Posted February 17, 2006 Share Posted February 17, 2006 I have just compleated my sign up and on a very small link at the bottom of the page there is a thisContactez-nous par email Avant de nous contacter, vérifiez qu'une réponse n'est pas répertoriée dans nos faqs. Si vous n'avez pas trouvé de réponse à votre question vous pourrez, à l'issue de votre recherche, envoyer un message à nos équipes. Abuse : @Abuse Si vous êtes victime de spam depuis une connexion Free ou d'une utilisation abusive d'un compte d'un abonné Free (attention ce service n'est pas compétent pour des questions sur le fonctionnement de Free ou pour du spam provenant d'une adresse extérieure à Free) Signaler un contenu illicite en application de la loi du 21 juin 2004 pour la confiance dans l'économie numérique Protection de la dignité humaine Régie publicitaire: @Regie.publicitaire Contactez-nous par téléphone Service Client situé exclusivement en France, notre centre d'appels est basé à Paris Consultez la hotline par téléphone : 3244 ou le 08 92 13 51 51 (0,34 euros soit 2,21 F TTC /mn) La Hotline est disponible du lundi au vendredi de 08h00 à 22h30, samedis, dimanches et jours fériés de 09h à 20h. Facturation "Free Haut Débit" et "Forfait 50heures" : 3244 (0,34 euros soit 2,21 F TTC /mn) Disponible - du lundi au vendredi de 08h00 à 22h00 Par fax: 0899 90 5000 : ( 1.35 euros TTC par appel + 0.34 par minute ) Contact courrier FREE -réclamation - 75371 PARIS CEDEX 08 Service Client situé exclusivement en France, notre centre d'appels est basé à Paris"Chrissie Link to comment Share on other sites More sharing options...
Holly1 Posted March 18, 2006 Share Posted March 18, 2006 Hi, I have just asked a question because I was thinking of subscribing to Free and your post doesn't look very encouraging! Did you manage to contact them, get your freebox, and is the system working now? Link to comment Share on other sites More sharing options...
European Posted March 18, 2006 Author Share Posted March 18, 2006 It took about 6 weeks for the Freebox to arrive. So I called several times their premium rate customer support number. At the end this was wasted money because they did not know exactly when the box was due to arrive.But at the moment I am very happy with the service, they also answer most of the support queries via their website. Fantastic are the free landline calls to the UK and other countries and the quality of the calls via the internet is surprisingly good. Link to comment Share on other sites More sharing options...
Holly1 Posted March 20, 2006 Share Posted March 20, 2006 Hi, thanks for your reply, glad to hear you got it sorted out. No replies from anyone else as yet....Holly Link to comment Share on other sites More sharing options...
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