can anyone give some advice about the following.... we have had some work done in our house by a siret registered artisan and in the process have suffered some damage in the home, caused thro carelessness which we are not happy about. We havent yet paid the bill, and have been told to approach the artisans insurance company to claim for repairs. It is, apparantly, our responsibility to do this and to obtain devis for the work. Should we settle the bill, or hang on until we have had the insurance claim sorted? We cant help thinking that once the bill is paid the co-operation of the policy holder may dwindle. What is the legal position?