scotty Posted October 10, 2006 Share Posted October 10, 2006 Does anybody know the address to contact SNCF for compensation due to late trains on 03/10/2006 caused by fallen trees on the line to Bordeaux?Ta Scotty Link to comment Share on other sites More sharing options...
Blanche Neige Posted October 10, 2006 Share Posted October 10, 2006 Maybe their website has an e-mail address and you can ask the question there, I think I have used this in the past.Bad storm on the 3rd and I am not surprised there were trees on the line. We (in 17) couldn't open our shutters that morning the winds were so strong. Link to comment Share on other sites More sharing options...
scotty Posted October 10, 2006 Author Share Posted October 10, 2006 Thanks GillI had a look there but I could not identify a specific section to use.Scotty Link to comment Share on other sites More sharing options...
Will Posted October 10, 2006 Share Posted October 10, 2006 As the chap on Extras would say - 'Yer 'avin' a larf'.In theory, yes, you can claim compensation, but its rather complicated (surprise, surprise) and there are loads of get-out clauses. Having had loads of hassles and waited forever for a refund of a fare charged twice to my credit card (because of a computer malfunction therefore according to SNCF not their fault) I wouldn't hold my breath. As to how late the they consider it worth compensating passengers, that seems to vary, according to what type of train or line.Nevertheless, here is a standard letter I found http://www.modele-lettre.com/lettre_retard_de_train_grandes_lignes_compensation_par_la_sncf_2554_903.html - in part, you have to pay 2€ for the full one. (!)This gives an explanation: http://www.reponseatout.com/article.php3?id_article=300You will see that both of the above include an address in Toulouse.And also take a look at http://www.ciao.fr/General_SNCF_France__Avis_782456 Link to comment Share on other sites More sharing options...
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