irlandais Posted September 27, 2006 Share Posted September 27, 2006 Hi,I've subscribed with Free for their €29.99 all-in-one bundle, and have reached step 6 "Votre connexion est activée"However, my line is completely dead? When I click on display line characteristics I get an error message.When I call the landline, the message says that it is not accessible. The Freebox hasn't arrived yet, so I cannot test, however this all seems very suspect to me.Has anyone any experience of this? Link to comment Share on other sites More sharing options...
LesLauriers Posted September 27, 2006 Share Posted September 27, 2006 You do not explain yourself vey well, you say your line is dead - which line are you referring to - If your FT phone line is dead then you will have to call France Telecom to fix it.If you are referring to the Free line - you cannot test this until the Freebox arrives. Link to comment Share on other sites More sharing options...
Cassis Posted September 27, 2006 Share Posted September 27, 2006 When did you subscribe? You should get your Freebox within a week. Link to comment Share on other sites More sharing options...
irlandais Posted September 27, 2006 Author Share Posted September 27, 2006 Apologies if I wasn't clear enough. I've just moved into a new place, I subscribed to Freebox total degroupage NDI (the last occupant had stopped their contract less than 3 months before)The FT line, gave a dial tone (however you could not make calls from it) when I first moved in.On Free's website where you follow the progress of your connection, it says I have reached step 6 of 7 (connection activated)However when pick up the receiver, there is no dial tone, it's dead.Also on the page where you can display the line characteristics, I get "Il n'y a actuellement aucune information disponible sur votre ligne"My freebox is in the post, however as I have no dial tone on the line, it won't work I presume.To me, this doesn't sound right, if my connection is now active, at the least I should have a dial tone.As I am not a FT customer, I presume it is Free I should call? Link to comment Share on other sites More sharing options...
Cassis Posted September 27, 2006 Share Posted September 27, 2006 Sorry, Irlandais, we are not in a dégroupage zone so I don't know the ins and outs of that. I would ring Free tomorrow to ask them if no-one else has any info here tonight, as I presume you need a landline asap! Link to comment Share on other sites More sharing options...
BJSLIV Posted September 28, 2006 Share Posted September 28, 2006 As you have gone for degroupage totale I suspect that you will not be able to make any calls until the box arrives as all calls will go through that rather than any other sockets around the house. I was about to go for Neuf degroupage until I realised that it would mean that any phone linked electronics, such as alarms and heating controls would no longer work........ Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.