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Similar Problem to Cheryl!


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We have just taken delivery of our new modem for Broadband and free UK phone calls, but from a different company to the one Cheryl is using. We are also a bit (read very) confused !!!.

 1. Our computer is situated at one end of the house and the room has a 1 phone socket and 1 electrical socket (at opposite ends of the room).

 2. We have another phone socket in another room and a third in the hallway.

3. The Phone (we only have one) is currently plugged into the socket in the hall and the computer (modem) connected to the phone socket in its room by an extention cable (RJ11?) as the cable (yellow one marked Ethernet) that the company gave us is too short!!

 4. We have managed to connect the right leads to enable us to receive the broadband connection but what about our free UK calls?.

 5.Does the phone HAVE to be plugged into the modem to enable us to get these and should we be using the Ethernet cable?

 6. Another thought also occured - would it be better if we went Wireless and did away with all the cable and if we did what would we have to do?

Thank you in advance from a couple of technophobes!

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I assume that you are not "Degroupee" because if you were the only way you could make calls would be through a phone plugged into the modem.

As you are not any calls from your old phone will be charged either by your new supplier, if you have transferred your phone service to them, or whatever other call supplier you use.

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