joidevie Posted September 1, 2009 Share Posted September 1, 2009 I hope I can get some help ..Usual frustration - I'm on a 'no contract' 512 Hauts debits NEUF conract and am selling my house and want to cancel outright the connection. The only online 'demenagement' service is to 'move and continue at a new address'.. No cancellation facility. The freephone number is all automated and has no option to do this.. And phoning anyone when I get back to the UK will be the usual 'freephone number doesn't work' thing... Argh..Do I have to write? Is there a number? Or do I have to drive 40km to the nearest SFR shop and only be told I have to write? (as it may be a mobile shop and not internet)..I suspect a letter 'raccomandé' may be the only way.. Is there a notice period? ie One month's notice? Or is there a friendly phone number - my French is perfectly good over the phone!Many thanks... I loathe these problems... :o) Link to comment Share on other sites More sharing options...
Sunday Driver Posted September 1, 2009 Share Posted September 1, 2009 Courtesy of Clair....[url=http://www.completefrance.com/cs/forums/1076170/ShowPost.aspx]Cancelling a French ISP Contract[/url] Link to comment Share on other sites More sharing options...
Clair Posted September 1, 2009 Share Posted September 1, 2009 Alternatively: http://www.justneuf.com/wiki/index.php/Résilier_son_abonnement Link to comment Share on other sites More sharing options...
joidevie Posted September 1, 2009 Author Share Posted September 1, 2009 Thanks.. I'd seen this but it didn't seem to fit the "found better service" or "unhappy with service" box.....Does anyone know how quickly a 'no contract haut debit 512' NEUF contract will take to put to sleep?Thanks. Link to comment Share on other sites More sharing options...
joidevie Posted September 17, 2009 Author Share Posted September 17, 2009 I was wondering whether anyone could give me an idea of the cancellation process of an old 'no contract' NEUF haut debit 512 abonnement and bank prelevement..I wrote a cancellation letter requesting immediate disconection about 10 days ago and received an acknowledgement of receipt email from SFR 2 days later..I have today received a standard email bill for the next 2 months connection up until November..Is this quite typical? I'm not at the house again until a week before I hand the keys over to the new owner and wanted this all sorted beforehand.. Is anyone aware of an international contact number in case I need to chase this up?Many thanks for any help.. Link to comment Share on other sites More sharing options...
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