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Keep an eye on CPAM


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My wife had a visit to a specialist on 04 April 2023.  Normally the electronic paperwork transmissions work fine, and the repayment is made in days.  However, this one failed to appear.  After contacting the specialist's office, the secretary informed us it was "lost" in the system, so we needed to collect a paper duplicate.  This done, we walked across the Loire (via a bridge) and physically put it the CPAM  documents box.  Two months later, no money.  The CPAM seem to make finding the message section on their internet site difficult to find,  but after emailing them,  they confirmed that they had the paperwork and were processing it.

Contacted them again this week, still no payment 6 months later!  They replied saying that the CPAM would have to contact the "competent" section responsible.

Still waiting.  

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I had a somewhat different problem with them, in that when I tried to connect to the site ameli.fr it kept coming up in big red letters that my social security number was unknown, un that I was not registered with them.

I contacted the helpline, who said that there was a new system by which you had to go further down the page and press a button as an extra security measure and another code would be sent to your email.

The problem was I couldn't even get down the page to that button.

Fortunately in town we have France Services (https://www.economie.gouv.fr/particuliers/france-services) which is an excellent gatekeeping service with access to all the other ones, such as ameli, the Caf etc.


A very helpful chap took me seriously straight away and the great advantage was I was sitting opposite him while he looked at the site with his computer, so he was able to see for himself the problem I had, rather than having to try to explain over the phone to somebody who doesn't believe you.


Ne said straight away “ah oui ce n’est pas banal ça” and sent an immediate email via the special hotline that France Services has to each of the other services.


At the same time he printed off a copy of an “attestation de droits” in case I had a problem .


a week later I had an audio message from Ameli saying that they had had an IT problem and that now everything was in order.

I also had a call a from the man at France Services to check that everything was settled.


I am one happy customer; and I recommend people to visit their local branch if they have a problem with the administration.

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Hi Norman,

I couldn't agree with you more. The France-Services are superb and usually not far away from home, 8 km in our case.

Having run a small business here since 2005 we wanted to apply for our meagre French pensions. We had a RDV within 2 days and everything was sorted - bar a few minor issues which we dealt with easily. For most things we deal direct with the various fragmented parts of the French bureaucracy😉, but felt that a helping hand with pensions was worth a chat about. 10/10 for their service and it's free!!

Have a good weekend



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