Benjamin Posted March 31, 2007 Share Posted March 31, 2007 Sorry this is not to do with French banking but it may reassure anyone who got caught out by yesterday's c*ck-up. Welcome to Barclays Online Banking Problems with the BACS/Voca payments There has been an issue with the processing of a small number ofpayments, mainly salaries. This may mean that some Barclays customerswho were expecting a payment into their account on Friday 30 March maynot receive it. All payments will have been made by Monday 2 April atthe latest. This issue has affected most banks and we, and the industryas a whole, are sorry for what has happened.Our priority is to do everything that we can to assist our customerswho have a problem because of this incident. Barclays customers will beable to access cash via ATMs or debit cards on Saturday 31 March andSunday 1 April and in Barclays branches on Saturday 31 March (duringnormal Saturday opening hours) even though their account will not becredited until Monday 2 April. We will, of course recompense customers who incur costs as a result of this issue.I'm normally a vociferous critic of banks but on this occassion they're holding their hands up. Link to comment Share on other sites More sharing options...
Chancer Posted March 31, 2007 Share Posted March 31, 2007 [quote user="Benjamin"]I'm normally a vociferous critic of banks but on this occassion they're holding their hands up.[/quote] Probably because they will be seeking (re) compensation from BACS, so given their current scale of fees they have probably earned £30 already for sending you the E-mail! Link to comment Share on other sites More sharing options...
Deimos Posted March 31, 2007 Share Posted March 31, 2007 I read it was around 400000 payments delayed. To me this sounds like a lot but I have no idea how many normally go through in a day. It is interesting that these things can happen I I tend to use BACS when paying for currency (i.e. when I buy €s) - mainly because I can authorise a BACS transfer over the telephone but a SWIFT (or whatever the faster one is) need written authorisation (by my bank from me).From what I have been told the BACS system is now very old and current technology your "leave it standing" (performance/cost/etc. wise. Assuming what I heard (from bank employees) was correct, maybe it is incidents like this that will drive a replacement.Ian Link to comment Share on other sites More sharing options...
Tresco Posted March 31, 2007 Share Posted March 31, 2007 I would love to know how much this has cost. Link to comment Share on other sites More sharing options...
Beryl Posted March 31, 2007 Share Posted March 31, 2007 I shall send Barclays a letter and charge them £30 for it ! Link to comment Share on other sites More sharing options...
Russethouse Posted March 31, 2007 Share Posted March 31, 2007 You were warned................. http://www.completefrance.com/cs/forums/912049/ShowPost.aspxAnd if by chance you were wondering why it is in that section rather than finance I refer you to the BB2 thread in the animal section.My on line banking was snail paced yesterday, perhaps it was people moving money around to cover outgoings, Link to comment Share on other sites More sharing options...
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