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AREAS Responsibilitie Civile Cover...Beware


barneysfriends

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take care if you are having work done by an 'Artisan' whose liability insurance is with AREAS. Should you have reason to claim...damage to house whilst work being done, house burns down etc....getting them to cough up is no easy matter. They are not very co-operative. We have received not one reply to our many letters (registered) and even our own insurance agent is at a loss as to how to get them to respond. Has anyone else had this this problem?
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  • 4 weeks later...

Could you expand a little on what your claim is for and roughly what value?

If it is less than his excess then despite being perhaps low it does not mean that they are not responsible on his behalf for your losses, it is just that they would look to him to reimburse them.

Clearly in these circumstances it would be easier for him to pay you direct, is he denying liability?

Perhaps because it is a small amount and/or he disputes it he doesnt want to report it to his insurers and pay through the nose in future?

Difficult to advise without knowing more of the circumstances.

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Its for 1100 Euros, to repair damage to wooden floors which happened whilst overhead wiring was being done. He has not denied liability...indeed we have a number of letters from him, his debt collecting agency, and his Artisan Association, all telling us to make a claim against AREAS, in order to get the matter sorted quickly. We did, initially, withold part of his payment, hoping to encourage him to help in getting the claim paid. Our insurance agent told us to pay him. We wish we hadn't now! It would have been simpler for all involved if he had paid up in the first place, or offered us a discount on our bill. That would have been the honourable way to deal with it and we would have been content. Out of pocket, but content. As it is, almost a year has passed, AREAS continue to stall, we still have large dents in our floors, and we now are obliged to take legal action. We hope his premiums rocket!
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The plot thickens....he is now denying liability, so our insurers will send an expert to examine the floors and determine an opinion about how they were likely to have been damaged, with a view to taking legal action. I re-iterate....BEWARE...artisans may be insured, or say they are, but if it goes wrong and your artisan has no professional integrity, you may end up out of pocket.
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