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A few months ago I took a telephone call from Orange offering to upgrade my Live Box Internet service to include TV.

I said a positive NO to all the offers but have found since that they have started a direct debit for the additional services.

I've spoken to my bank and they are recovering the money, now in its third month of payments but the bank say if I had not spotted these payments for more than 90 days they would not have been able to recover the money. Its a relatively small amount under a heading that appears elsewhere on the bank statement so might have gone un-noticed.

Nothing came in the post about this and nothing was signed by me so it seems it can be done if they hold your details on file


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