Frenchie Posted November 3, 2008 Share Posted November 3, 2008 I have a rented car these days ( Peugeot 207 ) , and I gt a flat tyre, is it up to me to pay for the repair or does the insurance cover it ? I know, this may sound a silly question but hey... Link to comment Share on other sites More sharing options...
Dick Smith Posted November 3, 2008 Share Posted November 3, 2008 Happened to me once, and Hertz paid all expenses incurred, so presumably on their insurance/indemnity. Link to comment Share on other sites More sharing options...
Théière Posted November 3, 2008 Share Posted November 3, 2008 Had a flat this year on a hertz car, ran round to several garages, funny size not in stock. Quotes varied between 180-240 euros gulp![+o(]Handed car back to hertz who charged me 60 euros.[kiss] Link to comment Share on other sites More sharing options...
Frenchie Posted November 3, 2008 Author Share Posted November 3, 2008 Thanks for answers...It was a real hell of a day for me .......... [6]Called the car rental cpny, the woman said I could go and repair in ANY garage , because the repair or change of tyre was to be at my own expense.So I went to " Feu Vert" , ( local Carrefour) . Size not in stock , so I ordered it, and it was 119 euros. I paid a 50 euro deposit, but I wanted to have a clear mind so I went to my insurance company ( Maif).They said I only had to pay the 75 euro franchise , that they would pay the rest, but as the car was a courtesy car, rented by Peugeot for me ( while my own car is being repaired there) , I should have taken it to Peugeot, cos they ve got agreements with them. But the lady this morning told me I could go anywhere , which I did.........I went to Peugeot , when I explained the situation the guy went ballistic, he said I had made a mistake so I would lose the 50 euro deposit ! [blink][:-))][:@]I explained the lady from the rental said I could repair anywhere, he told me it was very unlikely ( which meant I was lying ) , he called her, she came over and said " Yes, I ve said to this lady she could go and repair in any garage".He still refused to admit I was not responsible, and also refused to admit they had not given me the correct rental contract ( which is specific for clients from la Maif ).For instance , I should have been on illimited km, but he said," no, 100 km/day max ", .. The lady at the insurance told him on the phone, he went ballistic again, it was impossible to talk to him....So I went back to the car rental, and the lady very correctly admitted she had made a mistake in telling me I could go anywhere...She said " Je reconnais, c''est mon entière responsabilité" ..So I'll go to feu vert tomorrow, since I ve already paid 50 euros, I will have to pay the rest ( up to 119 euros) then try to get it back from the insurance, ( they agreed ) but they will have pb in finding an agreement with the guy from Peugeot...I think I may see my money back late in 2009 !!!!!! [8-)][6]Sorry for this long post, but I wanted to explain and unburden my heart ( is that English ? )By the way, sorry for my broken English, not easy for me to explain that, all the more as I'm still upset !!! Link to comment Share on other sites More sharing options...
Phil & Pat Posted November 3, 2008 Share Posted November 3, 2008 Two very different approaches to the Customer Service concept there Frenchie [:D] Link to comment Share on other sites More sharing options...
mint Posted November 3, 2008 Share Posted November 3, 2008 [quote user="Frenchie"]Sorry for this long post, but I wanted to explain and unburden my heart ( is that English ? )By the way, sorry for my broken English, not easy for me to explain that, all the more as I'm still upset !!! [/quote]Frenchie, just want to post and show some solidarity with you in your plight.I love the way you've said how you wanted to "unburden (sic) your heart". Much nicer than what we would probably say which would be something like "Get it off my chest"!Upset as you are, you've managed to sound poetic and "jolie"!Good luck with the tyre problem, BTW. Link to comment Share on other sites More sharing options...
Frenchie Posted November 3, 2008 Author Share Posted November 3, 2008 Sweet 17 , I always read your posts with pleasure, but I must admit this one in particular , as it brings some frienship and support; I already feel a bit better !MERCI [kiss] Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.