New consumer rights in Europe

[woolybanana]

This will need watching to see whether the French Govt. implement fully or weasel!

http://www.bbc.co.uk/news/business-13894342

[pachapapa]

EC still to approve and wont happen until 2013.

I see they wriggled out of paying transport for returns.

[Clair]

Consumer rights: what the new EU rules will mean

[NickP]

[quote user="Clair"]Consumer rights: what the new EU rules will mean[/quote]

Reading the exemptions list it would appear that very little is going to change.

[Clair]

For me, there are three points of interest:

• the period during which I can return the goods, no questions asked, is extended from 7 to 14 days.
• the costs of sending back goods which cannot be returned by ordinary post must be clearly shown before the purchase is finalised, or the costs must be borne by the vendor.

• the right to cancel an order if the goods are not delivered within 30 days.

[NickP]

[quote user="Clair"]For me, there are three points of interest:

• the period during which I can return the goods, no questions asked, is extended from 7 to 14 days.

• the costs of sending back goods which cannot be returned by ordinary post must be clearly shown before the purchase is finalised, or the costs must be borne by the vendor.
  

• the right to cancel an order if the goods are not delivered within 30 days.

[/quote]

Not all goods as the following explains

Consumer rights: what the new EU rules will mean

Exceptions to the withdrawal right

Exempted from the right of withdrawal are, for instance, magazines, with the exception of subscripton contracts, car rentals, airline tickets and hotel bookings, goods which deteriorate or expire rapidly, such as foodstuffs or flowers, and customized goods, such as a tailored dress or a made-to-measure coffee table.

Digital goods, such as music, films or software programmes, will also be exempted from the right of withdrawal. The sale will be regarded as irreversible from the moment downloading begins.

When cancelling a service, for example when a painter has done only half the job, the consumer should pay a share of the bill equivalent to the proportion of the work already done by the service provider.

[Clair]

[quote user="NickP"]Not all goods...[/quote]

Agreed. The items listed are more or less the same which are already currently excluded.

14 days to change my mind is better than 7...