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Clair

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"Interestingly, the property bit of the website (and therefore the bit that earns money) was up and running well in advance of the forum."

The property service is hosted on a separate set of servers, and as such wasn't actually affected by the failure.

Any downtime on that system is unfortunately nothing more than a coincidence!
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"Thank you Tim. Was that a complex way of saying that someone pulled the plug out or that the keys were lost or that an employee under notice was hyperactive with the chewing gum in the moving parts"

None of the above unfortunately... a large, very expensive bit of equipment decided to break in a way noone had expected it to break :(
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