Problems with javascript on Gov website?

[NormanH]

I am trying to apply for my UK OAP online (see http://www.completefrance.com/cs/forums/2587281/ShowPost.aspx)

tinabee suggested the site http://www.dwp.gov.uk/eservice/

but I am having some bizarre problems with it.

There are questions with either boxes to type an answer into, or a drop-down menu.

However some of these menus don't come up, so I can't choose my answer.

For example 'country' should give a list to choose from but nothing appears.

I have tried with various versions of Firefox, (from 3 to 8, a version for 64 bits)  and on one computer with XP service pack 3 and another with Windows 7 (64 bit) but none manage to bring up the missing menus.

The result is that I get an error message on several pages, because I haven't been able to reply to questions.

Any idea of what is the problem?

It is true that the site is pretty antiquated: just look at whet they say is required

http://www.dwp.gov.uk/eservice/need.asp

but it is very frustrating;  I wondered if it is a problem with Javascript.

[idun]

Have you got your gateway passwords etc?

[NormanH]

Oh yes. These are the pages of questions.

Where there is a box or a Yes/No answer its OK.

It's the drop down menus that aren't working

Country

 

Phone number type

*

What is your marital status or civil partnership status?

Are three examples

[audio]

Have a look at this:

http://www.dwp.gov.uk/eservice/need.asp

 

Edit: Missed it earlier, sorry I see on your OP you have.

Try using a 32 bit software, the gov site may not have advanced to 64 yet.

[NormanH]

This is where the ptoblem lies:
<div class=rcSingleRow>
	<div class=rcMandatory><script>writeRFN(1);</script></div>

	<div class=rcQuestion>
		Country
	</div>
	<div class=rcAnswer>
		<script>document.write(OL.BuildWidget("LISTBOX",window,"ISP_COUNTRY",1,32,true));</script>
	</div>
</div>
<div class=rcSingleRow>
	<div class=rcMandatory>&nbsp;</div>

	<div class=rcQuestion>
		Phone number
		<br>
		<div class=rcQuestionInlineHelp>
			Please include the national and local area code
		</div>
	</div>
	<div class=rcAnswer>
		<script>document.write(OL.CUS_BuildGetTextLenWidget(window,"ISP_YOUR_PHONE_NUMBER",35,35));</script>

	</div>
</div>
<div class=rcSingleRow>
	<div class=rcMandatory>&nbsp;</div>
	<div class=rcQuestion>
		Phone number type
	</div>
	<div class=rcAnswer>
		<script>document.write(OL.BuildWidget("LISTBOX",window,"ISP_YOUR_PHONE_TYPE",1,32,true));</script>

	</div>
</div>
<div class=rcSingleRow>
	<div class=rcMandatory><script>writeRFN(1);</script></div>
	<div class=rcQuestion>
		What is your marital status or civil partnership status?
	</div>
	<div class=rcAnswer>
		<script>document.write(OL.BuildWidget("LISTBOX",window,"ISP_YOUR_MARITAL_STATUS",1,32,true));</script>

[tinabee]

Can't help with the Javascript I am afraid, but wanted to let you know I have used the site ok with Windows 7 - 64bit. Could it possibly be a popup or compatibility problem?  (Stab in the dark here). Might be worth seeing if said website has a tech help service.

[Pierre ZFP]

NormanH

It could be as simple as having pop-ups block.  This would prevent drop downs etc appearing.

I think that after IE6 it was not obvious if pop-ups were bloked or not and allowing them again will depend on which browser you are using but it will be under Tools or Internet Options or similar

[NormanH]

Thanks all.

Much to my irritation it seems now to Work in IE9, but not in Firefox [:(]

As I am an ardent Firefox fan this does not amuse me!

Now have to try to remember all my UK addresses....with dates...

[tinabee]

[quote user="NormanH"]Thanks all.
Much to my irritation it seems now to Work in IE9, but not in Firefox [:(]
As I am an ardent Firefox fan this does not amuse me!

Now have to try to remember all my UK addresses....with dates...
[/quote]

Don't worry too much about the UK addresses - we rang them up about this and they only need the last 2.

Of course this was after we spent ages trying to remember and had already put 3 in!

[NormanH]

That is a GREAT tip [:D]

I am doubly grateful, once for the site, and now this tip [kiss]

[idun]

Hi I'm going to PM you