Colissimo parcel service

[CeeJay]

Last week I posted an A4 size padded envelope containing baby clothes to go to my son in New Zealand. The lady at La Poste accepted it and processed it through the service Colissimo OM (Outre Mer). The package weighed 0.327kg and was charged at 8.80 euros. I did not ask for any particular service and left it up to the counter assistant.

This morning the parcel was delivered back to me with a yellow sticker on it saying RETOUR BUREAU EXPEDITEUR, LIASSE INCORRECTE POUR ENVOI EXPORT. The postman explaining that I had to take it back to La Poste because it was the wrong service.

Can anyone please shed light on what went wrong, all addresses and boxes on the form were filled in correctly including the CN22 customs declaration.

[Clair]

I might be wrong, but I think the service is for French overseas territories:

[quote]1.3 Service admis :

- dans les relations réciproques entre la France Métropolitaine (y compris la Corse), Monaco et les départements d’Outre-mer ci-après dénommés DOM (Guadeloupe,

Guyane, Martinique, Réunion), Mayotte, Saint-Pierre et Miquelon, Saint-Martin, Saint-Barthélemy et les Secteurs Postaux.

- au départ de France Métropolitaine (y compris la Corse), de Monaco, de Mayotte, de Saint-Pierre et Miquelon, de Saint-Martin, de Saint-Barthélemy et des DOM vers la

Nouvelle-Calédonie, la Polynésie Française, Wallis et Futuna et les Terres Australes et Antarctiques Françaises.

- dans les relations réciproques suivantes : Guyane avec Guadeloupe, Saint-Martin, Saint-Barthélemy ; Guyane avec Martinique ; Réunion avec Mayotte ; Réunion, Mayotte avec Guyane, Martinique, Guadeloupe, Saint-Martin, Saint-Barthélemy ; Guyane, Martinique, Guadeloupe, Saint-Martin, Saint-Barthélemy, Réunion, Mayotte avec Saint-Pierre et Miquelon.

http://www.coliposte.fr/gp/docs/docutheque/divers/Engagements/cgv_colissimo_om.pdf[/quote]

See here for international delivery: http://laposte.fr/particulier_envoyez_recevez_colis_international_243.html

[Chancer]

Yes it was for the DOMS and the DOM TOMS!

I suggest that you prepare yourself for a shock when you find the real price especially compared to sending stuff from New Zealand, I was quite spoilt without realising while I was there and outraged when I tried to send something there from France.

[Bannon]

We have also found that sub post offices (if that's the right word) often get it wrong. We felt sure our own local office/bar/garage/baker guy guessed half the time the cost of sending items overseas - it always seemed a bit on the high side, so now we go into the main town to post parcels and packages. Trying to recycle those Colissimo boxes by using them again does not work either. We packaged an item up in a used box, stuck on a new lable, and it was refused. Oh well.

[CeeJay]

Thanks for all the replies and yes, it was the wrong service!!! Surprisingly La Poste put their hands up to the mistake and did not charge any extra for re-posting!

[Polremy]

postbag is just right for this thread!

we have posted on two different occasions to relations in hawaii. neither time did the parcels arrive! and, yes, the postal charge was very expensive.