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Law on Bringing back Goods


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We bought a TV from Conforama in Cahors (46) and this is not working correctly . when we were at the shop we overheard a woman complaining about her TV too but did not think much about it until our new TV started playign up too. what is the law on returning goods and getting a replacement? last time they told her it would take her 2 weeks to get her TV back and she had already waited some time for her TV already. we would like to avoid this. any tips appreciated.


thanks in advance
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