Praise for surprising customer service -

[chessie]

Maybe French customer service really is starting to improve. !!

Here's what happened to us.  Family in UK arranged for us to receive large bouquet of fresh flowers, and a bottle of champers for special birthday.

Flowers arrived - no champers.   (But I didn't know champers had been ordered as well).

Phoned family to say 'thanks for lovely surprise', had a chat, and then a tactful enquiry about 'the champers' as well.   'Uhhhmmm sorry - no, just the lovely flowers'.

'Ahh - maybe we've made a mistake, and didn't order, I'll double-check'.

Three days later there's a delivery of a parcel with the champers - oh lovely;  let family know the champers has arrived - and that we'll enjoy.

This afternoon, special delivery - ANOTHER bottle of champers;  from the telefloral firm who had FORGOTTEN to include the champers with the flowers - and they have sent us another bottle of champers as an apology for not including bottle with the flowers.

We are quite keen to 'have a go' from time to time about French customer service - but I think this was an exceptionally nice touch - not just an 'apology' and a card - but another bottle.

So well done that firm (telefleurs) - and please Mods - don't remove that - because they deserve some praise for a really lovely way of apologising - they deserve good publicity.

Now we're going to enjoy this second bottle of champers this evening - lovely.

Chessie