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Car hire nightmare


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We were boooked to fly to France for 5 days on Wednesday - to see the

notaire / bank etc.  Then MOH lost his wallet so we had to

cancel his cards.  Both our credit cards were in joint names

and so that left both of us without cards.  Major problem - we

were due to pick up a hire car at the airport (its a fair mileage

between our airport, accommodation, bank and notaire) - but were

informed no way.  No credit card no car.  We offered our

debit card and even offered to leave cash with them as surety - but

nothing doing.  There is no way we can get replacement cards in

time (less than 48 hours until we fly) so we have had to arrange a

ferry crossing and drive down instead.  We can't recover anything

on our flights, car parking or the deposit on the car hire - apparemtly

it is 'a consequential' rather than a direct loss and so not covered.

Just thought we warn people - in case anyone else was planning / forced

to arrange car hire in France without having a credit card. 

(Apparently the UK will accept a visa debit card - but the french car

hire companies won't)

Hastobe

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Sorry to hear that. I can understand the car hire company, but not the credit card co. Even if they couldn't print the bit of plastic in time they should have been able to issue a new account for you to use virtually - and I am sure an international car hire co. would have found a way to cope with that.

 

However the warning about over reliance on credit cards is a salutary one. Thanks.

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I'm surprised!

Since we've been in France (4 years), we've never had a credit card, and have hired cars on several occasions (usually Hertz or Eurocar). We have a La Poste account - very basic - and use the carte blue. Perhaps there are different rules for French cards/hire cars?

Is it possible to claim this loss from your household insurance policy?
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[quote user="nicktrollope"]Something to do with the UK clearing banks being stuck in the 50's, I guess...[/quote]

Why do you say that, Nick?  La Poste takes 15 days to clear a cheque from another French bank.  Hardly what I would call speedy! 

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Perhaps the real problem here is not with the banks or the car hire companies but with having only joint cards. We have a mixture of joint and "own" bank accounts and credit cards. Also, I never carry all my cards around. Lesson learnt after handbag got nicked once! Having the equivalent credit card for a Fr bank account is useful, but if that was also joint names, and was in the wallet, that too would have been useless!
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