parischic Posted July 21, 2010 Share Posted July 21, 2010 My 2 daughters were due to fly today on Easyjet Luton to Bordeaux. The flight is cancelled & no more flights are scheduled on this line until Saturday.Is there any way we will be reimbursed for the tickets even though Easyjet is not directly responsible ?Thanks Link to comment Share on other sites More sharing options...
Pickles Posted July 21, 2010 Share Posted July 21, 2010 [quote user="parischic"]My 2 daughters were due to fly today on Easyjet Luton to Bordeaux. The flight is cancelled & no more flights are scheduled on this line until Saturday.Is there any way we will be reimbursed for the tickets even though Easyjet is not directly responsible ?Thanks[/quote]Yes. Go to the Easyjet website, click on "Latest travel information", select "London Luton" and click on "Check flight departures". You will then see a list of flights. Alongside the Bordeaux flight you have 2 options; "Free Transfer" (to another flight on the same route) or "Refund". Click on whichever you prefer. It does work - I made much use of it over Christmas ...RegardsPickles Link to comment Share on other sites More sharing options...
Gardengirl Posted July 21, 2010 Share Posted July 21, 2010 My brother and sister in law had the same problem in June, when they couldn't fly back from Montpellier due to the air traffic control strike. As Pickles says, it's nice and straightforward, as we also found with Easyjet and Ryanair during the ash problems.Their claim was more complicated, as they had to stay in France for 4 extra days and had incurred expenses. They needed to contact Easyjet a couple of times by email when claiming after their return home, and found they were very quick to respond. The hotel costs plus meals and drinks they had paid for were also met quickly. However, as we had driven them to Montpellier and back (twice!), they claimed for petrol, which wasn't allowed, despite having the receipt for the correct date. If they had taken taxis they could have claimed for them - a much greater cost. My brother also had to get medication from the pharmacy; he'd taken 2 days extra supply, but didn't have quite sufficient. They weren't allowed to claim for that either.After several emails and phone calls from them to Easyjet, they mentioned the small claims court; they had an immediate reply saying that on this occasion they would be reimbursed for the petrol and medication. The money arrived in their account swiftly. Link to comment Share on other sites More sharing options...
DavyH Posted July 21, 2010 Share Posted July 21, 2010 Regarding the medication costs - I was standed for an extra 10 days (ain't life tough?) in April due to the volcano and had to spend €69 on urgent medications.I claimed for this via my EHIC (formerly E111) and got the cost refunded - after a near 3 month wait of course! Link to comment Share on other sites More sharing options...
Cendrillon Posted July 21, 2010 Share Posted July 21, 2010 Thanks everyone for posting all this very useful information. Flybe refunded my air fare when my flight was cancelled due to the second "ash cloud". I had to apply on-line and the money was paid back into my account. Link to comment Share on other sites More sharing options...
parischic Posted July 26, 2010 Author Share Posted July 26, 2010 I'm replying several days late... Thanks everyone for posting this v useful information - for which I'm very grateful. Sadly, in my case, my 2 daughters were making the journey from UK to attend their grandmother's funeral the following day, which they missed, so made it all the more difficult to accept - but that's another story. So normally expenses for travel to & from the airport (made via public transport) should normally be reimbursed ? They kept the receipts...Thanks Link to comment Share on other sites More sharing options...
Cendrillon Posted July 26, 2010 Share Posted July 26, 2010 I hope they get their refunds without too much hassle. It's a shame they missed the funeral. Link to comment Share on other sites More sharing options...
Gardengirl Posted July 26, 2010 Share Posted July 26, 2010 I seem to remember a downloadable claim form from Easyjet's website. Receipts could be scannned in for it. Good luck; sorry your daughters didn't manage to make it to the funeral. Link to comment Share on other sites More sharing options...
parischic Posted October 18, 2010 Author Share Posted October 18, 2010 Easyjet refunded us the cost of flights, journey to & from the airport & bank charges. So we actually ended up about €12 in pocket for some strange reason ! Still very annoyed at the flight cancellation, but very straightforward refund process and almost immediate refund.... Link to comment Share on other sites More sharing options...
PaulT Posted October 18, 2010 Share Posted October 18, 2010 [quote user="parischic"] Still very annoyed at the flight cancellation...[/quote]Who with Easyjet or ATCs - pilots find it very hard to fly when ATCs are on strike. Link to comment Share on other sites More sharing options...
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