HELP and Advice please

[Sweetpea]

I will cut a (very) long story short.

In January, I ordered and paid for (by bank virement) some computer-related things from Pixmania (on the internet)

Since then, I have been waiting for my money back, because they 'say' they have no record of my having paid.

As you cant send attachments to them , just fill in a basic message online, I have sent them, by Lettre Recommandée (avec A.R)

1. a copy of my bank statement, showing the virement

2. a copy of a fax received by my bank manager (when he kindly intervened on my behalf) from Pixmania's bank in Paris, confirmation that the money is in their account.

I am not prepared to phone Pixmania again, as it costs about 34 cts per minute, so I just keep sending the 'email'

All I get is ' sorry for the problem; we have alerted our experts' and words to that effect.

One of their responses, back in June, said ' sorry the items you ordered are no longer available (yeah, right!) and I would be reimbursed shortly'

WHO CAN I APPROACH to help with this? Is it a French Lawyer, the police, or what.

Any advice would calm an old lady's nerves!!!!  ;-)

[Clair]

You should write again (LR+AR as before), but this time, give them a deadline you want this resolved by (10 working days).

Adapt this sample letter from a consumers' website to your specific circumstances and do quote the paragraph about article "L.131-1 du Code de la consommation" which allows you to claim interest on the sum they owe you.

[Cat]

As they are a member of FIA-NET.com (a mediation service in case of complaint)  why not ask them to step in https://www.fia-net.com/membre/login.php

[Cat]

Sweetpea, any update on how you got on?

[woody234]

dont buy from pixamania, go amazon or buy the product in the supermarket where you can physicaly see and buy it and put it in your car  and take it home and if it does not work you can take it back with a piece of paper called a reicepts