Security Deposit

[Anna]

Hi I would appreciate some opinions from other Gite owners on the following as, although I've run our gites for a good number of years now, I haven't come across this one before! A family have managed to break the inner heat proof glass on the gas oven door. They say they lit the oven, shut the door and the glass "just shattered". Of course, we didn't see what happened but my husband is of the opinion that they have probably dropped something on the open door, which pulls down to open. I've ordered another from our local store but it's a real pain as I've no idea how long it's gonna take for the replacement to arrive and we have other guests coming. Anyway, my dilemma is, do I deduct the cost of the replacement glass from their security deposit?

[andyh4]

I cannot help regard the deposit but I can confirm that very occasionally these glass doors do explode (no other word for it) when heated up and for no apparent reason.

[Loiseau]

Yes, i had that occur with the inner glass of my French gas oven, when i was roasting a nice piece of beef! There was absolutely no reason for it to have happened.

I have to admit that we were so hungry that we just picked the glass shards out and ate the meat.

So i think you should give your tenants the benefit of the doubt.

Angela

[brianagain]

http://www.ukwhitegoods.co.uk/help/fix-it-yourself/ovens-hobs-a-cookers/2831-door-glass-replacement.html

Not as unusual as you might think.

[Anna]

Thanks to everyone who responded to my query/dilemma! I really appreciate your input. In view of the replies, our guests will be receiving the return of their full deposit. Many thanks.