Customer Service Associate French

[Expect Talent]

Vacancy – Customer Service Associate French

Location: Cork Airport Business Park, Ireland

Type: Fixed Term Contract Position up to 6 months

(Possible permanent contract for top performers)

Salary: €10.10 per hour (€21,000 per annum), Overtime available at peak times

Expect Consultant: Margaret Galvin

Start Date: As soon as possible

Working with the most well-known online retailer, our client Amazon is offering a dynamic multi-cultural environment, and the opportunity to work in a fast-paced industry. You will deal with customers across France, providing the highest levels of customer service by phone and email.

The Role

• Provide telephone and email Customer Service Support to customers, you will have a passion for providing the highest levels of service

• Respond to customer contacts in a timely and accurate manner in line with company service levels

• Work to team and individual goals for response times, resolution of problems and call volumes

• Aim to be the best, always aiming for the highest standard of Customer Service

• Interact with other departments to make things happen and solve issues

• Deal with complaints in relation to incorrect or late orders, and damaged goods

• Reporting to your Team Manager you will strive to meet your objectives

• This purely a customer support position (no sales involved)

Requirements

• Fluency in English and French is essential, both written and spoken as you will be dealing with customers from across France

• Customer service skills essential with a good telephone manner

• Adaptable and flexible approach

• Able to work on own initiative

• Mature outlook and able to resolve problems effectively

• Team Player with ability to learn fast

• Call Centre or Customer Service experience preferred (4 weeks of training provided)

• Good computer skills including Outlook, Word, Excel and databases

• Strong communication skills

• Completely customer focused with excellent inter-personal skills

• Ability to work under pressure to high standards

If interested, please send your most updated English CV at admin@expect.ie