Travailler en Irlande

[Expect Talent]

Technical Support Associate French

Location: Shannon, Western Ireland (http://www.discoverireland.ie/Shannon.aspx)

Salary: ca. €1600 net per month,

Expect Consultant: Julia Foerster

Contact: Send your CV to admin@expect.ie to find out more

Start Date: ASAP

Dedicated to delivering superior outsourced customer service, our client is changing the landscape of customer care by combining and honing best practices to provide their clients with unsurpassed service and value. With an expanded global team of 51,000 service professionals throughout 80+ centers world-wide, our client provides customer support with the quality, flexibility and expertise that makes them the preferred service provider of many of the world’s leading companies.

The Role

• Provide telephone and email Technical/Customer Service Support to customers within the Technology sector

• Communicate with customers on both and In & Outbound basis

• Research & respond to customer contacts in a timely and accurate manner in line with company service levels

• Maintain & update customer and internal information

• Within a timeframe develop your skills in troubleshooting computer hardware & software

• Work to team and individual goals for response times, resolution of problems and call volumes

• Aim to be the best, always aiming for the highest standard of Customer Service & Technical Support

• Take ownership of complaints and interact with other departments to solve issues

• Reporting to your Team Manager you will strive to meet your objectives

Requirements

• Previous Call Centre or Customer Service experience would be of distinct advantage

• Completely customer focused with excellent interpersonal skills

• Good telephone manner

• Adaptable and flexible approach

• Ability to work on own initiative & Multitask

• Mature outlook and ability to resolve problems effectively

• Team Player with ability to learn fast

• Passion for providing the highest levels of service

• Good computer skills including Outlook, Word, Excel and databases

• Strong communication skills both verbal & written

• Ability to work under pressure to very high standards

• Fluency in English and French required, both written and spoken