Exciting vacancy for fluent French Speaker in Cork

[Expect Talent]

Hello!

We have an opportunity in Cork, Ireland for a fluent French speaker with English. The position is for a Customer Service and Sales Support Associate. If you are interested, please send your CV to admin@expect.ie.

Working with one of the most well-known global online brands, our client is offering dynamic multi-cultural environment, and the opportunity to work in a fast-paced industry. You will deal with customers across France, providing the highest levels of customer service by phone and email.

The Role

• Deliver new business growth and maximize revenue generation across a suite of products for merchants

• You will prospect, qualify and close high potential merchants that deliver competitive selection, pricing, and availability

• Provide telephone and email Customer Service Support to merchants, you will have a passion for providing the highest levels of service

• Respond to customer contacts in a timely and accurate manner in line with company service levels

• Work to team and individual goals for response times, resolution of problems and call volumes

• Aim to be the best, always aiming for the highest standard of Customer Service

• Interact with other departments to make things happen and solve issues

• Deal with complaints in relation to incorrect or late orders, and damaged goods

• Reporting to your Team Manager you will strive to meet your objectives

• This purely a customer support position (no sales involved)

Requirements

• Fluency in French is essential, both written and spoken

• Good English language is required, non-fluent speakers will be considered, you will be working with the French market

• Customer service skills with a good telephone manner

• Adaptable and flexible approach

• Able to work on own initiative

• Mature outlook and able to resolve problems effectively

• Team Player with ability to learn fast

• Experience in outbound sales an advantage

• Call Centre or Customer Service experience preferred (4 weeks of training provided)

• Good computer skills including Outlook, Word, Excel and databases

• Strong communication skills

• Customer Focused and good inter-personal skills