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neuf =adsl new modem--help please.


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I HAVE SUBSCRIBED TO ABOV E BUT DO NOT KNOW A LOT OF FRENCH AND INSTALLATION GUIDE IN FRENCH ONLY.MODEM SEEMS O.K. BUT CANNOT GET CONNECTED.MODEM LIGHT IS ILLUMINATED FOR USB ADSLTXRX BUT NOT ADSL LINK OR LAN LINK.WHAT IS PROBLEM? I RANG NEUF BUT GUY VERY UNHELPFUL AS I SUGGESTED HE SEND ME SOME POSSIBLE SOLUTIONS IN FRENCH TO MY TISCALI CONNECTION SO I COULD TRY AND TRANSLATE WHICH IS EASIER THAN A FAST TALKING FRENCHMAN. I GUESS YOU MAY ALSO HAVE THE SAME PROBLEM AS ME WITH LANGUAGES.APART FROM ME BEING A GORDIE JE SUIS DESOLATE.
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It may sound like a basic suggestion...but have you got an ADSL line rather than just an ordinary phone line? If you're in a remote area chances are you don't have ADSL. If you visit your local France Telecom office (they're fairly helpful generally), they may be able to tell you.

regards, Alan & Gill
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