E-Mail Attachments

[Suninfrance]

Any computer wizards out there?

I recently had a major crash on my PC which included some b* infecting it with a Trojan (Spooner-A) and a web page hijacker.  My Norton Anti-Virus and Firewall didn't pick up the Trojan.

Anyway - I've dug out my old PC and got that up and running (obviously), and I've done all my settings on Norton.  However, now I can't open ANY attachments in e-mails.  Not that I want to open all of them, but we have an ongoing situation with a solicitor in England who attaches their letters to e-mails and now I can't read them.

I have a feeling it might be something to do with the Norton Firewall settings, but not being the brightest sparkler in the pack and a PC technical idiot, does anyone have any ideas where I might be going wrong?  Perhaps I've got something turned ON that should be turned OFF.

HELP

Jan

 

[Cat]

Hi Jan

Are you getting any kind of error message when you try to open the attachments?  Are you running Outlook express for your emails, or something else?

 

[Suninfrance]

Hi Cathy

No, I'm not getting any error messages.  When I click on the paperclip for the attachment, the list is "grey" as opposed to "black" which means the attachment is there but I can't get to it.

I'm currently running Outlook Express 6.

[Guest CFrost]

In OE6 click on 'tools' then 'options' select security tab and clear 'do not allow attachments to be saved....'  Could be the problem.

[Suninfrance]

Spot on - that did the trick - I knew it would be something simple, but I just end up getting a headache trying to think of everything I have to check to get the PC running smoothly.

Thanks Scorpio and Cathy for your help.

Jan