Jump to content
Complete France Forum

ADSL dropping connection

Recommended Posts

We have a problem which I would like to see if any of the technical experts can assist with.

We have a 2Mb ADSL connection from Wanadoo / Orange running through a Netgear wirewless ADSL firewall router modem (having previously ditched the livebox)

The router and the computers are on a UPS surge protected power supply using an MGE ups system.

Despite this, when my neighbour is either electric welding or using a grinding disc, the ADSL connection is dropped as soon as he starts, suggesting a power surge / drop which is affecting the router, but I would have thought that our precautions were enough to avoid this.

Has anyone had a similar problem? or more to the point has anyone SOLVED a similar problem?  if so, how ?

Is it possible that the problem does not lie in the power supply, but in the phone line, which passes by his workshop?

We had EDF out, a totally useless excercise, they were unable to offer any advice or assistance.

Any help will, as always, be greatfuly accepted.

Link to comment
Share on other sites

I’m not a “technical expert” but…

When your neighbour is using his equipment is there any “noise” (crackling / hiss) on your telephone line – this could be causing a momentary loss of phone line signal?

Do you have a wired broadband modem (powered by USB socket) that you could substitute for your Netgear wi-fi router - if the problem persisted it would suggest that the problem was related to telephone line rather than mains supply.

Link to comment
Share on other sites


This topic is now archived and is closed to further replies.

  • Create New...