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Neuf broadband problems


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I have been connected to Neuf broadband and free phoneservice for just over a month. I have an NB4 box, and every two or three days, or sometimes every day, it stops working and I have to shove the end of a paperclip into a hole in the side to reset it. (This is following the company's own technical advice). Does anyone else have this experience? It seems a bizarre way to run a telephone service.
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