problem with neuf adsl.

[chirpy]

I have now a pop-up window stating log-on-pop.neuf.fr

and underneath asking for identification and password.

 

I CAN SEND MAIL SOMETIMES BUT RECEIVING IS A PROBLEMSLOW IF AT ALL .!!

IS THERE A SIMPLE REMEDY-MY KNOWLEDGE OF LAPTOP AND FRENCH IS INSUFFICINT TO TRY AND RING NEUF .

THANKS

[fulcrum]

What email software are you using?

[chirpy]

outlook express loaded by my son -would that be correct

[Le Petomane]

If you ring Neuf's helpline, you can ask to speak to one of their anglophone staff. If there isn't one available immediately, they will ring you back.

[fulcrum]

[quote user="Ab"]outlook express loaded by my son -would that be correct[/quote]

Ab

Sorry for the slow reply but I've been out all day.

The reason I asked is because different email software does slightly different things when there is a problem.

If you start outlook express and click on the Tools menu and then Accounts you should see your email account in the list. Click on it and then select the Properties button to the right.

Select the Servers tab along the top and then ensure that you have, under incoming mail server, the Account Name and the Password filled in. Also tick Remember Password.

Someone has posted that you can call an English helpline so you may have already been asked to do what I've just said.

Anyway I hope this helps you a bit.

[chirpy]

my info. is correct-perhaps i will re-load installation kit and if it still is a problem then ry the neuf helpline.

thanks to you and the other people who responded.