bg9208 Posted April 18, 2007 Share Posted April 18, 2007 I have an internet account with 9online for a dial up connection. Wewill shortly be able to get ADSL (Hooray!!) but the only proviider inthis area is Orange so I will have to cancel my 9online contract. Irealise that I will have to pay vast sums before I can get out of thecontract but seem to remember seeing somewhere a bunch of standardletters for cancel french ISP accounte. Anyone have any ideas?? Link to comment Share on other sites More sharing options...
Juswundrin Posted April 18, 2007 Share Posted April 18, 2007 HiThis one? (You'll need to copy/paste the link).http://www.ariase.com/fr/guides/resiliation.htmlGood luck... if our experience cancelling Neuf is anything to go by, you're gonna need it! Link to comment Share on other sites More sharing options...
ChezShells Posted April 18, 2007 Share Posted April 18, 2007 HiI did the above but didn't work (might work for some), ended up waiting for 2 months then I sent a letter to Bordeaux (address on phone bill) in french basically saying, I would like to cancel with immediate effect my account no. 000000 Got a letter explaining they were cancelling it at the end of the month.Lee Link to comment Share on other sites More sharing options...
BJSLIV Posted April 18, 2007 Share Posted April 18, 2007 If ADSL is just about to become available in your area, you will in all probability find that the others will follow very shortly afterwards. Orange have a head-start because they (France Telecom) control the basic ADSL infrastructure, but as soon as the equipment is in the others soon follow.If you can possibly wait just a few more weeks you will have a wider and cheaper selection to choose from , including the phone call inclusive packages from Neuf and others. You would also keep your existing mailbox. Have you spoken to Neuf, or tried upgrading via the Neuf website? Link to comment Share on other sites More sharing options...
bg9208 Posted April 19, 2007 Author Share Posted April 19, 2007 Thanks everyone for taking the trouble to answer my query, I think I'lltry both methods and if they fail just see what and when neuf have tooffer but, if I can, I'd rather use Orange which is the only serviceprovider for ADSL at the moment.ChjezShells, my french still isn't that great, exactly what magic wordsdid you use in your letter ? I'll just use the same since it worked foryou. Link to comment Share on other sites More sharing options...
ChezShells Posted April 19, 2007 Share Posted April 19, 2007 HiI used google translate - http://translate.google.com/translate_t get your internet account number and include it in your letter.I'll try and find a copy of it but only I put a single sentence asking to cancel the account.Lee Link to comment Share on other sites More sharing options...
Clair Posted April 19, 2007 Share Posted April 19, 2007 There is a sample cancellation letter in French on this page: http://www.completefrance.com/cs/forums/877695/ShowPost.aspxJust ensure your details are included. Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.