louis Posted June 9, 2008 Share Posted June 9, 2008 I know this question has probably been asked before but bear with me. I have an Orange Livebox which in February decided it didn't want to work properly any more. We have the odd hour of it working nicely and then it goes off for a few days. Does anyone know of an english speaking helpline I could call as I am paying about 40 euros a month for something I cannot use most of the time. My husband needs the internet for his work and has been travelling to McDonalds to work but even he is now peeing my off as he has not done anything about our problem. Any advice would be welcome. We have done the usual stuff of unplugging, resetting etc. but with no joy.Please help a very desperate woman.regards Deborah Link to comment Share on other sites More sharing options...
Clair Posted June 9, 2008 Share Posted June 9, 2008 Sorry, I cannot help with an English helpline for Orange.You could send Orange the letter (mise en demeure) shown here: http://www.completefrance.com/cs/forums/1076170/ShowPost.aspx Link to comment Share on other sites More sharing options...
suein56 Posted June 9, 2008 Share Posted June 9, 2008 [quote user="louis"] I have an Orange Livebox which in February decided it didn't want to work properly any more. [/quote]If it is still working then there is an English speaking hotline on 00 33 1 55 78 60 56 BUT I feel they will probably direct you to their technical line which is 3900 (I think) - which is in French. It used to be that you had to ring the 39 number so they could check your Livebox remotely; if then it wasn't working they would give you a code number which meant you could swap the non-working box for another one at your local FT shop.Sue Link to comment Share on other sites More sharing options...
Danny Posted June 9, 2008 Share Posted June 9, 2008 If you have difficulty with the language, can you not find a French speaker to call up for you? That would be the simplest solution.Danny Link to comment Share on other sites More sharing options...
Bob T Posted June 9, 2008 Share Posted June 9, 2008 If your husband depends in the internet to work then you should buy yourself a proper modem/router and not rely on a livebox which is one of the most unreliable bits of junk ever attached to a PC. Link to comment Share on other sites More sharing options...
Mr Coeur de Lion Posted June 9, 2008 Share Posted June 9, 2008 All the technical staff at Orange speak English. They just don't know it.A couple of years ago our livebox died and we phoned up Orange and couldn't find anyone who spoke English. This technical guy said (in French) someone would phone back in a day or two's time and speak English to us to resolve the problem. Two days later, the same guy phoned back and spoke perfect English to us and solved the problem.We think that he had to plug himself in somewhere and download the English language file into his brain, Matrix style, before he could communicate to us. Link to comment Share on other sites More sharing options...
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