johnycarper Posted August 31, 2008 Share Posted August 31, 2008 Good morning all,I know this has been on in the past but they have contacted me and it seems such a good deal compared to my present france telecom and orange.Has anyone got a good reason not to change and the only query I have is the phones,they tell me I have to plug our main phone into their box and use wireless phones in rest of house.This is ok but we have a old house with 80 cms thick walls so it might not work and you have to leave the box switched on all the time i guess.The last thing is most calls seem to be free bar a few obscure coutries but how much do calls to english mobiles cost(our kids) any one advise if they had problems with this and any other pitfulls. Link to comment Share on other sites More sharing options...
Clair Posted August 31, 2008 Share Posted August 31, 2008 The box is meant to be ON 24/7, although I would strongly advise unplugging it and the phone before a thunderstorm.Calls to landlines in France and in a large number of countries are free. Calls to mobiles anywhere cost.TariffsMain infoI have been with Neuf for over 2 years without major problem.For more info, type "Neuf" in the search box top-right of this page.Edit: info link updated Link to comment Share on other sites More sharing options...
johnycarper Posted August 31, 2008 Author Share Posted August 31, 2008 Thanks clair,it seems most people are happy with neuf it was just the mobile calls as my wifes daughter only has a mobile and we get 2 hours of calls a month included in our france telecom bill but it is 60 euros a month. Link to comment Share on other sites More sharing options...
Martin963 Posted August 31, 2008 Share Posted August 31, 2008 Do take care - I could be wrong but that €29.90 may only apply to urban (zone degroupée) areas. In a lot of cases the cost - if you're out in the country - rises by €5 per month. They often don't tell you that until you start filling in the on-line form and they "locate" you.Additionally, note the huge cost of ringing the helpline if things go wrong (28 p per minute seems licensed banditry to me).Some companies only give you the free calls if you ditch the France Telecom abonnement - you may be happy to do this if your ADSL is 100% reliable, but personally I'd never go with a company that forced me to ditch FT in return for free phone calls. We were with Club Internet (now part of Neuf I believe) and the ADSL phone line was a lot less reliable than the one that comes with our Alice box. Even so, I'd still not rely on Alice completely, and would be very unhappy not to have the old fashioned phone line technology as a backup.As I say, how much of this applies to your Neuf offer I don't know, but it's a few things to be aware of in the small print.Incidentally, there's no reason why you can't run new wiring from the output of your Neuf box to new telephone sockets installed round the house and then use conventional phones plugged in the new sockets fed from the box, or a cordless phone plugged to a new socket in each "section" of the house. This would solve any RF problems you have arising from thick walls.Laters - not sure which specific offer you're going for so some of the above may not apply. Link to comment Share on other sites More sharing options...
Danny Posted August 31, 2008 Share Posted August 31, 2008 [quote user="johnycarper"]Good morning all,I know this has been on in the past but they have contacted me and it seems such a good deal compared to my present france telecom and orange.Has anyone got a good reason not to change and the only query I have is the phones,they tell me I have to plug our main phone into their box and use wireless phones in rest of house.This is ok but we have a old house with 80 cms thick walls so it might not work and you have to leave the box switched on all the time i guess.The last thing is most calls seem to be free bar a few obscure coutries but how much do calls to english mobiles cost(our kids) any one advise if they had problems with this and any other pitfulls.[/quote]Bear in mind as Martin suggested that if you want inclusive international calls, then with NEUF you will be totally dependent on VOIP calls (calls through the box)If your adsl stops working (for whatever reason - box failure, line problem...) you will not be able to make or receive calls at all.something to considerI too think the 16 euros a month to FT is worth the insurance. That is why I choose alice for adsl - there is no obligation with them to give up the FT line to benefit from free calls - international and France. This also applies to Free.frDanny Link to comment Share on other sites More sharing options...
Martin963 Posted August 31, 2008 Share Posted August 31, 2008 Thanks Danny - I couldn't remember whether Neuf were one of the companies that "forced one's hand" over international calls - seems they are. Club Internet didn't , and I think that the new annual contract Neuf tried to bounce me into also didn't, presumably because of the old Club Internet contract wording. But any company that tries to tie me back down for another year when the original one has expired raises my suspicions, along with their refusing to accept une lettre recommandé avec acuse de reception even though it was posted to the address given by them on the phone. Hardly re-assuring. As Clair says - if it all works fine then it's great. I must say that - apart from one unresolved issue over my start date - I'm very happy with Alice. As I think you are. Link to comment Share on other sites More sharing options...
johnycarper Posted August 31, 2008 Author Share Posted August 31, 2008 Thanks to every one,where do i find the alice company and what is there deal.I am not a computer buff and need something that is going to be a straight swap and not too much technical stuff involved. Link to comment Share on other sites More sharing options...
Danny Posted August 31, 2008 Share Posted August 31, 2008 The alternatives to Orange are the following:NeufAlice (soon to be bought by Free, but still independent at the moment)Freeteleconnectthere are some others tele2, darty, SFR and morebut those are the main companies. All the adsl-telephone-tv are pretty similar in general but there are little specific differences between all the offers. You will have to do some reading and comparing. I am very happy with Alice for various reasons - Free customer helpline calls, generally efficient when you do call, and as I said earlier no problem to kep the FT line and still have all the phone benefits. I was very tempted by Free but put off by their lack of response on the telephone and by email. Now Alice is soon to be bought by Free...Danny Link to comment Share on other sites More sharing options...
BJSLIV Posted August 31, 2008 Share Posted August 31, 2008 Additionally, note the huge cost of ringing the helpline if things go wrong (28 p per minute seems licensed banditry to me).Neuf have recently changed to a local rate call for customer service. I think they have also complied with the Government edict that means they aren't allowed to charge for the initial period while you are waiting for them to connect you with a human(oid) operative. Link to comment Share on other sites More sharing options...
Danny Posted August 31, 2008 Share Posted August 31, 2008 [quote user="BJSLIV"] Additionally, note the huge cost of ringing the helpline if things go wrong (28 p per minute seems licensed banditry to me).Neuf have recently changed to a local rate call for customer service. I think they have also complied with the Government edict that means they aren't allowed to charge for the initial period while you are waiting for them to connect you with a human(oid) operative.[/quote]That is right. It appears that Clair's main info link above is out of date - here is the one from the current neuf websiteDanny Link to comment Share on other sites More sharing options...
Martin963 Posted August 31, 2008 Share Posted August 31, 2008 Well I remove my hat in the general direction of whoever issued that edict. A real step forward.And apologies to Neuf for not being up to date. Link to comment Share on other sites More sharing options...
mint Posted August 31, 2008 Share Posted August 31, 2008 For what it's worth, these are my experiences as a Neuf customer of 8 days' standing.Neuf box easy to sort out and no problemsI am non dégroupée so I pay €34.99Line clear, speed exceptional, even on wifiCannot yet set up email (told it would take quinze jours by Neuf)Have in the meantime set up an AOL email; problems initially but have been able to sort those by forum members' advice (thanks guys, you know who you are!)Have had a letter from FT to send them their Livebox back; hated the bloody thing anyway as it never worked on wifi. However, not sure now what cables, filters, etc it came with. Will send it back tomorrow and hope I will have included all the "accessoires", otherwise, they have threatened to charge me €100.As they have already charged me for 3 months' line rental when I didn't even have a line and have never reimbursed me, what's another €100?Don't know if this helps but it's "straight from the horse's mouth"! Link to comment Share on other sites More sharing options...
johnycarper Posted September 1, 2008 Author Share Posted September 1, 2008 Thanks for al the information,i am still not sure what to do as i have been told that the alice is good and i keep my ft line which in some ways is good.just need to sort out which is cheapest for phoning the kids mobiles in england. Link to comment Share on other sites More sharing options...
Martin963 Posted September 1, 2008 Share Posted September 1, 2008 ..... get them to ring you...? Link to comment Share on other sites More sharing options...
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