Nigel Posted October 30, 2008 Share Posted October 30, 2008 Just setting up my TV and sky box. No problems with Samsung TV. I have been using the skybox for BBC Radio 4 upyo now and it has been perfect. But Tv screen is telling me "No satellite signal is being received"However BBC Radio 4 and other radio stations all fine and so is TV station Sky 3.I do not have Sky subscription.Can anyone help me please with any advice Link to comment Share on other sites More sharing options...
Cat Posted October 30, 2008 Share Posted October 30, 2008 The first thing to try would be to unplug your sky box from the mains for a few seconds, and then plug it in and turn it on again. Link to comment Share on other sites More sharing options...
Nigel Posted October 30, 2008 Author Share Posted October 30, 2008 Cathy just tried that but no change..exactly as before Sky 3 and radio all OK Link to comment Share on other sites More sharing options...
Bannon Posted October 30, 2008 Share Posted October 30, 2008 Sounds like your dish might be out of line Nigel or, depending where you are in France it might even be to small - not using one of 'minidishes' are you? Have you tried a software download? that sometimes helps.I'm sure others on this forum will help even more as it has no lack of well informed guys (and girls!) Link to comment Share on other sites More sharing options...
Nigel Posted October 30, 2008 Author Share Posted October 30, 2008 The dish has 2 LND (?) and the other TV is perfect so I guess it is aligned OK...would you agree....how do I do a software download please Link to comment Share on other sites More sharing options...
Tim Posted October 30, 2008 Share Posted October 30, 2008 NO!! - do not do a forced software download with a dodgy signal - it has been known to mess up the box. Your login doesn't say where you are in France so we're not sure what size dish you should have.If you're getting some channels and not others then it's either an alignment problem, or an issue with the LNB. There are several satellites up there and it's always a compromise to set the dish up for all of them, but it can be done. It sounds as if your dish needs a small 'tweak' - or the skew of the LNB needs adjustment. It should be twisted to approx. the 'twenty to' postion when looking at the dish from the front.Regards - TimP.S. sorry-have just noticed that you have another set on your dish - try swapping the boxes over and see what happens - again, it's a process of elimination. Link to comment Share on other sites More sharing options...
Anton Redman Posted October 30, 2008 Share Posted October 30, 2008 Never try a software download till you are satisfied you have a good signal. I resume you have two cables from your LNB and receivers in two rooms in the house. If so I would try the swop the receivers and see whan happens. It is possible the cables and or connections on the joints are not good enough.What ignal quality and signal strength do you have on the default transponder /Have a read through :http://www.completefrance.com/cs/forums/1362220/ShowPost.aspx Link to comment Share on other sites More sharing options...
Anton Redman Posted October 30, 2008 Share Posted October 30, 2008 As you can see two sets of comments crossed . Link to comment Share on other sites More sharing options...
Tim Posted October 30, 2008 Share Posted October 30, 2008 Hi Anton - is that what is known in these circles as a 'bump'?Tim Link to comment Share on other sites More sharing options...
AnOther Posted October 30, 2008 Share Posted October 30, 2008 [quote user="Nigel"]The dish has 2 LND (?) and the other TV is perfect so I guess it is aligned OK...would you agree....how do I do a software download please[/quote]Can you clarify this.You have a second LNB, and presumably a second receiver on the end of it, and that is receiving all stations OK ?If that is the case then my first though is to swap the receivers over and see if the problem follows the receiver or the LNB. Link to comment Share on other sites More sharing options...
Jonzjob Posted October 30, 2008 Share Posted October 30, 2008 If you are not sure about dish size or setup this may help? http://www.bigdishsat.com/diy_install2.php Link to comment Share on other sites More sharing options...
Jonzjob Posted October 30, 2008 Share Posted October 30, 2008 Tim, I have PMd you.. Link to comment Share on other sites More sharing options...
Tim Posted October 30, 2008 Share Posted October 30, 2008 John, for what it's worth, I have replied to your message.Regards - Tim Link to comment Share on other sites More sharing options...
Nigel Posted October 31, 2008 Author Share Posted October 31, 2008 Thanks for all advice. I am going to swap over the two boxes I have to see if the problem is the same. If is solves the problem then either the box or card is at fault..if not it must be the LNB I guess......any ideas how I can illimiate the card as being at fault Link to comment Share on other sites More sharing options...
AnOther Posted October 31, 2008 Share Posted October 31, 2008 A faulty card will not give you a 'No Satellite Signal' error. Link to comment Share on other sites More sharing options...
Nigel Posted October 31, 2008 Author Share Posted October 31, 2008 But I am receiving Sky 3 tv perfectly...and all radio stations......can I dust swap one card to another sky box ? Link to comment Share on other sites More sharing options...
Anton Redman Posted October 31, 2008 Share Posted October 31, 2008 [quote user="Nigel"]But I am receiving Sky 3 tv perfectly...and all radio stations......can I dust swap one card to another sky box ?[/quote]One thing you can be sure of is that it is not the card. If the card is at fault you will received either :"Please insert the viewing card" or "Call a telephone number to ugrade your subscription for these channels"Probable LNB or Cables/Connections. Possible Receiver. Unlikely Dish Alignment. Please can you post the make and model of you two receivers and also the signal strength readings. Link to comment Share on other sites More sharing options...
Will Posted October 31, 2008 Share Posted October 31, 2008 You need a Sky card of some description to receive Sky 3 - if the card was faulty you would not receive this channel. A functioning Sky set-up will receive the BBC channels, and many more, even without any card inserted.Anton's advice is valid, but I think just to be sure you should also let us know the signal quality and the other parameters (Network ID, transport stream etc) on the 'signal test' screen, because signal strength alone can be misleading. Link to comment Share on other sites More sharing options...
AnOther Posted October 31, 2008 Share Posted October 31, 2008 Nigel hasn't answered my earlier request for clarification but I'm pretty sure this is going to come down to either misalignment of his second LNB or a problem with it's cable. Link to comment Share on other sites More sharing options...
Nigel Posted October 31, 2008 Author Share Posted October 31, 2008 Thanks for all infoHere is the info you have asked forBoth boxes are Pace DS430N and are connected to the same dish which has 2 LNB'sThe readings are : For box with reception For Box without reception Except Sky 3 and radioSignal strength about 50 % about 80%Signal quality about 90% about 90%Lock indicator OK OKNetwork ID 0002 0002Transport stream 07d4 07d4Hope this all means something... I can signal strength is much lower on poor performing box Link to comment Share on other sites More sharing options...
Will Posted October 31, 2008 Share Posted October 31, 2008 ThanksBy my reckoning both should be absolutely fine - even 50% signal strength is usually more than adequate for receiving signals and 90% quality is very good indeed for France.It looks as if one box may be suspect - have you tried switching them over? Link to comment Share on other sites More sharing options...
Nigel Posted October 31, 2008 Author Share Posted October 31, 2008 no yet.....I shall do that this next and report back...your help is much appreciated Link to comment Share on other sites More sharing options...
Nigel Posted October 31, 2008 Author Share Posted October 31, 2008 OK..i have swapped boxes over and when I tried the good working box the result was the same as with the poor box ( radio and Sky 3 only)So I imagine the problem must be with cabling to LNB or the LNB itself.....do you agree or is it likly to be anything else Link to comment Share on other sites More sharing options...
Will Posted October 31, 2008 Share Posted October 31, 2008 I would agree with that, though it's rather odd that the signal appears to be OK when you check it on the 'signal test' function of the box. Link to comment Share on other sites More sharing options...
AnOther Posted October 31, 2008 Share Posted October 31, 2008 90% quality I would say is verging on exceptional but the disparity between the signal strengths bothers me as does your comment,"I can (see ?) signal strength is much lower on poor performing box " which is the opposite to what your table says !As you say the poor box worked OK on the other LNB I would recommend you connect it there and do a forced update. To do this hold down the Backup button whilst powering up. Continue to hold until all the front panel lights illuminate then release. On the TV you should see this message: UPDATING SYSTEM SOFTWARE Do not disconnect from mains or satellite dish This may take up to 10 minutesWhen it's finished it will go back into standby so switch it back on and it will show "Searching for listings" then finally come up on the service channel 998.Now take it back to the other location and see if anything has changed/improved. Link to comment Share on other sites More sharing options...
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