milkeybar kid Posted February 23, 2009 Share Posted February 23, 2009 Ok sad I know, but I am answeing my own question in other post but it might help someone![:D]The disk that comes with a computer that is installed with Vista = Reinstallation DVD Windows Vista ,has a key code written within the DVD that only the computer that it came with recognizes. Silly me thought I had to get a keycode from Dell or that it was written on a tab somewhere. So I now have Vista back. I am still battling with Dell over hardware problem - simply they cant fix it. So I now have a complaints number at PC World and e mail address where full sorry saga is being sent to them. !Milkey Link to comment Share on other sites More sharing options...
tenniswitch Posted February 23, 2009 Share Posted February 23, 2009 [quote user="milkeybar kid"] Ok sad I know, but I am answeing my own question in other post but it might help someone![:D]The disk that comes with a computer that is installed with Vista = Reinstallation DVD Windows Vista ,has a key code written within the DVD that only the computer that it came with recognizes. Silly me thought I had to get a keycode from Dell or that it was written on a tab somewhere. So I now have Vista back. I am still battling with Dell over hardware problem - simply they cant fix it. So I now have a complaints number at PC World and e mail address where full sorry saga is being sent to them. !Milkey[/quote]Glad to hear that you found a solution to at least one part of your problem.Computers are wonderful when they're working properly and unspeakably, unprintably awful when they're not. Link to comment Share on other sites More sharing options...
clarksinfrance Posted February 24, 2009 Share Posted February 24, 2009 Why don't you ask Dell for confirmation that they can't fix it?Then as your contract is with PC World (?) as long as the problems manifested themselves within the first 6 months, they (the problems) are deemed to have existed since day 1, and the laptop is not fit for purpose and you are entitled to a new item or your money back.COMMUNICATION FROM THE COMMISSION TO THE COUNCIL AND THE EUROPEAN PARLIAMENTon the implementation of Directive 1999/44/EC of the European Parliament and of the Council of 25 May 1999 on certain aspects of the sale of consumer goods and associated guarantees including analysis of the case for introducing direct producers’ liability.:8. BURDEN OF PROOF – ARTICLE 5(3)Any lack of conformity, which becomes apparent within six months of delivery is presumed to have existed at the time of delivery unless this presumption is incompatible with the nature of the goods or the nature of the lack of conformity (Article 5(3)). DIRECTIVE 1999/44/EC OF THE EUROPEAN PARLIAMENT AND OF THE COUNCILof 25 May 1999on certain aspects of the sale of consumer goods and associated guarantees:http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=OJ:L:1999:171:0012:0016:EN:PDF Link to comment Share on other sites More sharing options...
Sunday Driver Posted February 24, 2009 Share Posted February 24, 2009 Always better to invoke the applicable UK legislation rather than an EU Directive...[url=http://www.berr.gov.uk/whatwedo/consumers/fact-sheets/page38311.html]The Sale of Goods Act 1979 et al[/url]. [;-)] Link to comment Share on other sites More sharing options...
milkeybar kid Posted February 25, 2009 Author Share Posted February 25, 2009 Thank you, to all . Working on letter and a few quotes from sales of goods act - groan [:(] Milkey Link to comment Share on other sites More sharing options...
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