roger888 Posted February 25, 2009 Share Posted February 25, 2009 I recently signed up for the France Telecom/Orange internet+TV+telephone account. All works perfectly. My phone line works, my livebox was delivered and works and when I get a TV I'll be able to set up the decoder. But I don't understand what I'm being charged. The offer is priced at €19,90 per month TTC for the first three months, then €29,90 per month thereafter. I'm paying by direct debit. I'm receiving a bill every two months from France Telecom with a line charge of €16,00 per month. I can see factures for these on mon espace client. And I'm also being charged direct debits from FT Internet Orange (€39,92 in January and €22,90 in February). So far I've had no joy in getting an explanation from FT. Can anyone explain what's going on? Link to comment Share on other sites More sharing options...
Cat Posted February 25, 2009 Share Posted February 25, 2009 This might help explain the chargeshttp://media.abonnez-vous.orange.fr/medias/pdf/fis/fis-formule-triple.pdfThe livebox is rented to you at 3€ per month on top of you forfait (which explains your 22,90€ charge, 19,90 + 3). Link to comment Share on other sites More sharing options...
roger888 Posted February 25, 2009 Author Share Posted February 25, 2009 CatThanks. That explains the €22,90 as you say, but it doesn't explain the other charges from FT. However, I think I've answered my own query in the meantime. I had thought that the triple formula included a telephone line. But I think it only includes telephone via internet. I also have a conventional fixed line which was installed at the same time and I think I'm receiving a separate line charge for that. This wasn't explained to me at the time.... But caveat emptor etc Link to comment Share on other sites More sharing options...
Clair Posted February 25, 2009 Share Posted February 25, 2009 [quote user="roger888"]I'm receiving a bill every two months from France Telecom with a line charge of €16,00 per month.[/quote]It would appear that you are also being charged for a France Telecom landline:[quote]Abonnement principal 16 € / mois[/quote] Link to comment Share on other sites More sharing options...
NormanH Posted February 25, 2009 Share Posted February 25, 2009 You could have had the sort of all-in deal (with no line charges) offered by free etc at a typical price of 29,99 Euros a month Link to comment Share on other sites More sharing options...
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