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network key

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I have bought a new laptop two weeks ago....all fine, I was able to put in network key to log on to Livebox. Then, this afternoon, for some reason it is asking me to put in network key again. Can someone remind me, is it case/space sensitive, I have put many different ways but it doesnt want to know...now I am receiving a message to plug a cable into the network adapter 'LAN' no idea what that means.....any help gratefully received......

I logged off the usual way the last time I used it.

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