satnav Posted March 2, 2009 Share Posted March 2, 2009 Hi I have done a search but couldnt find anything to help.I have windows XP and anti-virus softwear of McAfee which comes with the o2 internet provider I am with. I have recently done 2 scans (usual weekly health check of system) I am being told that I have a trojan that it is unable to remove/delete which apparently is in the c drive (??) (Sorry I am a novice with such things). I dont visit websites which look fishy or risky etc. but one never knows. I think this 'thing' has arrived in the past 2 or 3 weeks and I am at a loss of how to get rid of it. Normally if the scan picks up any risky junk it gives me an option of whether to remove or repair. This time it just says it is unable to remove/delete and it seems I am stuck with it. Am I (or my computer) doomed at this point? Is there any free programme that could assess my computers 'internal organs' and remove this blight for me? Many thanks in advance for any help offered...getting very desperate now Link to comment Share on other sites More sharing options...
Panda Posted March 2, 2009 Share Posted March 2, 2009 Are your virus signatures up to date? What is the name of the Trojan? Link to comment Share on other sites More sharing options...
DerekJ Posted March 2, 2009 Share Posted March 2, 2009 What is the virus/trojan called? Link to comment Share on other sites More sharing options...
satnav Posted March 2, 2009 Author Share Posted March 2, 2009 Many thanks Panda and DerekJ.I have just done another scan :Files detected = 3 (could it be multplying?)Detection type: TrojanDetection name: Generic!ArtemisThe infection(s) (?) is/are in the c:/programmesfiles - does this mean I could have downloaded something from an e-mail? If so, and as I download very few attachements I could pinpoint it to 4 sources if this is the case. I am not able to send to quarantine or delete or repair as it says they cannt be removed.Panda - you asked if the virus signature is up to date - sorry to ask but what would I need to look for to make sure this is the case? The anti virus software I get with the the o2 internet provider is, as far as I am aware, is updated frequently and requests at regualr intervals for me to validate the software which I guess is a form of re-registration (?) in any event it seems to make the McAfee symbol very happy on my tool bar. I also make sure I dont go on the internet without checking the health of McAfee symbol. I am most grateful for your input - again thanks for any advice you can offer me Link to comment Share on other sites More sharing options...
DerekJ Posted March 2, 2009 Share Posted March 2, 2009 Satnav. I Googled "generic/Artemis" and there were lots of hits. The inability of McAfee to remove it is well documented and seems to be a known problem. I guess you have two options...1. Contact McAfee tech support and ask them for a resolutionor2. Try some of the suggestions you will find after Googling - just be careful.Sorry I can't help you more but as I (luckily) haven't encountered this problem I can't (and don't want to) reproduce it to test.Oh, possibly a change to another anti virus program might help. Link to comment Share on other sites More sharing options...
satnav Posted March 2, 2009 Author Share Posted March 2, 2009 Many thanks for your help DerekJ. I will have a look at google and, with caution, have a go and see what I can make of it all.I have also found this website, doing a search on Livingfrance, www.majorgeeks.com which seems genuine, but who knows. You havnt come across them have you...before I try them ?Once again thanks for your time and I will let you know how I get on.satnav Link to comment Share on other sites More sharing options...
Clair Posted March 2, 2009 Share Posted March 2, 2009 According to this French website, the trojan is using your system files, which is why McAfee cannot remove them when the computer is running normally.You need to restart your computer in Safe Mode (F8 on start-up).Then do a complete analysis with your anti virus, which should then list all the infected files.McAfee should then be able to deal with them.Please note I am not a specialist. Link to comment Share on other sites More sharing options...
Danny Posted March 2, 2009 Share Posted March 2, 2009 HiThere is a lot of very useful stuff on the major geeks site.I would definitely recommend the free Avast anti virus - link here - used it for a long time without any problems.But first of all, you need to get rid of the immediate problem. You can do an online virus check here http://housecall.trendmicro.com/uk/and here http://www.kaspersky.com/virusscannerBoth are well regarded and run without any installation necessary.If no luck, you can install the Avast anti Virus and run a scanlet us know how it goesDanny Link to comment Share on other sites More sharing options...
satnav Posted March 2, 2009 Author Share Posted March 2, 2009 Many thanks Clair / Jane & Danny / DerekJ / Panda for all your replies with suggestions. I will be trying them all and will let you know how I get on - I feel I have a long night ahead of me and, I suspect, a good few long days to resolve this...Again, I am most grateful for your help.satnav Link to comment Share on other sites More sharing options...
AnOther Posted March 2, 2009 Share Posted March 2, 2009 There is a site HERE with instructions on how to remove this persistent trojan Link to comment Share on other sites More sharing options...
satnav Posted March 9, 2009 Author Share Posted March 9, 2009 Phew.....! Firstly many, many thanks for to all who sent their offerings to help me rid my computer of the malware. It took me an age to do it - not being very technic etc.It seems that McAfee is weak in the area of identfying this particular bug. I only hope they can come up with something soon as I dont fancy doing all this again.Again, couldnt have done it with out you all.....THANK YOU !!!!! [:$] Link to comment Share on other sites More sharing options...
John Posted March 12, 2009 Share Posted March 12, 2009 Can I recommend Superantispyware? Use it in addition to McAfee or other anti-virus programmes. Free edition download here http://www.superantispyware.com/download.htmlJohn Link to comment Share on other sites More sharing options...
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