AnOther Posted March 26, 2009 Share Posted March 26, 2009 [quote user="Jazzer"]I have also recived a letter in which there is a line" In most cases the upgrade will be processed automatically before March 31st. Do not install the upgrade file until asked for by our technical team.[/quote]Ditto.I downloaded the file onto OH's desktop in case she needed it but she will be sitting on her hands until instructed otherwise [geek] Link to comment Share on other sites More sharing options...
Jay Posted March 26, 2009 Share Posted March 26, 2009 [quote user="ErnieY"]I would have have expanded my response if you'd said you were using Outlook Express for Yahoo mail Jay, I just assumed by Yahoo you meant, well Yahoo [Www]Glad you're all OK at least on that on that front anyway [:)][/quote]Bit of confusion all round there Ernie - I presume your response was for Tuppence as I am not having any problems at all with my mail!Looks like they are changing all VoIP numbers. I have delayed using the updated software to see exactly what happens, so far my system is working perfectly. Would have been nice to know exactly what parameters the new software is updating. Link to comment Share on other sites More sharing options...
AnOther Posted March 26, 2009 Share Posted March 26, 2009 Yes, sorry, my bad [:$]I too shall delay untill forced but as I said I do have the luxury of a spare router [:D] Link to comment Share on other sites More sharing options...
Nell Posted March 26, 2009 Author Share Posted March 26, 2009 I have also had a letter telling me I will have a new number and last night's email, but I am sitting tight until I am sure things are okay (Though how I will be sure on that one is anybodies guess [:D]) I have Internet and FT for now so that will have to do until Teleconnect have sorted themselves out. I can't help thinking Thank goodness I didn't take up their offer of taking over my France Telecom line at the back end of last year. Just hoping that once this is sorted, we can go back to carefree Internet/telephone use just like before [Www] Link to comment Share on other sites More sharing options...
tuppence Posted March 26, 2009 Share Posted March 26, 2009 Nell I'll drink to that, I kept my FT line also. And wasn't that a great idea when my modem died 3 weeks ago and I was without a replacement for a week or more. And now this............. at least my e-mail is now ok.bon chancetuppence Link to comment Share on other sites More sharing options...
Jay Posted March 26, 2009 Share Posted March 26, 2009 Glad your mail is working properly now. I think perhaps Teleconnect got a bit ahead of themselves and gave a few people a headache. They have not explained the situation properly.Teleconnect do not "take over the FT line", your FT line would still operate even when your modem died. Quote from their website "Technicallyyour line is still connected to France Telecom premium network, but welook after you 100%" Link to comment Share on other sites More sharing options...
AnOther Posted March 26, 2009 Share Posted March 26, 2009 Agreed, the difference being if the line itself went faulty, as mine did a few weeks ago - twice - it would be down to Teleconnect to liase with FT to fix it.Dealing direct with FT as I did via their web site 1013.fr both times the fault was cleared within 24 hours. Not sure one would get that level of response going through Teleconnect, or any ISP for that matter, so I'm sticking with FT [;-)] Link to comment Share on other sites More sharing options...
tuppence Posted March 28, 2009 Share Posted March 28, 2009 Like previous posts on this subject, having upgraded via their (TC) e-mail, I have received their letter this morning telling me much the same thing . But at least this time they have given me the new SMTP address which Jay kindly listed earlier in this post. Can I just ask any one of you, do I have to do anything to change the VOIP number? I can call any number in the UK or France still, but when the other person begins to speak it sounds like they are in a goldfish bowl.[6] However, when people call me either on my UK2U number or FT number its perfectly OK. tuppence Link to comment Share on other sites More sharing options...
AnOther Posted March 28, 2009 Share Posted March 28, 2009 I doubt there is much you can do yourself unfortunately, if it were that simple I'm sure they would have told you. There is nothing to stop you having a play if you felt like it. but firstly though you should do a backup.From memory in the router under Management there is an option to backup the settings so if you did that then you could always get back to where you started. Once you've backed up you can go into the VOIP page and have a fiddle, you will of course need someone available to call you each time to see if anything has any effect.Bon Chance [:)] Link to comment Share on other sites More sharing options...
tuppence Posted March 28, 2009 Share Posted March 28, 2009 I think I may leave well alone ErnieY!! A technie I am not so I will wait until TC have sorted out whatever it is that is causing the phone line to be so awful. TC always talked me through anything I have needed to do in the past , so I'll keep trying their phone line from Monday and see where that takes me.thanks anywaytuppence Link to comment Share on other sites More sharing options...
AnOther Posted March 30, 2009 Share Posted March 30, 2009 'er indoors has just got home from a week in UK and despite receiving instructions from TC to action the upgrade have not yet done so and everything is working just fine so I think my upgrade will wait until it becomes unavoidable. Link to comment Share on other sites More sharing options...
Nell Posted March 31, 2009 Author Share Posted March 31, 2009 Just an update..... I emailed teleconnect over a week ago to describe the problems I was having with the phone line. Below is the reply I have just received, which may be useful information for all those in the same situation.....Thank you for contacting us. Following on from changes within our network the outgoing calls on the VOIP service is still not yet 100% stable.We are currently doing our best to make the service available as soon as possible, everything should be back to normal by 6th April.During this period of downtime, we advise you to make your calls using the France Telecom line and we will refund the costs no questions asked.We are aware of this issue so no need to call us or contact us by email as it will only slow things down. However if you still having problems from the 6th April onwards, you may contact our technical hotline on 0805 111 555 or by email to support@teleconnect.fr with the following information: 1)Telephone number you are trying to call.2)Date and time of call. (do NOT send us calls made before 6th April )3)Very brief description of the problem (example "We can't hear them but they can here us" or vice versa) ** Important, we will need this information for THREE different calls (so 3 unique numbers) **** Do NOT send us this information for calls before 6th April. It is normal that the VOIP is not working correctly at the moment. Thank-you for your patience during this time and rest assured, we are working very hard on our side for you.If you need to contact us again, you should note the reference [xxxxxxxxx] and remember to insert this number in all future email's object. Best regards,Andrew ForresterSales Department Link to comment Share on other sites More sharing options...
tuppence Posted March 31, 2009 Share Posted March 31, 2009 Nell that sound like god news. At least we now have a positive reply to our queries. I've e-mailed 3 times.....no reply. And I have tried calling but line always engaged. So only another week to go and we should be OK.tuppence Link to comment Share on other sites More sharing options...
Jazzer Posted April 1, 2009 Share Posted April 1, 2009 I have today received a letter from Teleconnect, with CD. Iquote the first paragraph"This is the final step of your internet access upgrade. If you have already downloaded AND installed the B10004_1 update file, you are all set, congratulations.Maybe you will have to apply a manual reset on your modem file. If you have not downloaded and installed the update file,please follow the instructions below.The remainder of the letter is advising to insert CD in PC.I don't know if this does a better job than the original instructions. I am still tempted to wait and see. Link to comment Share on other sites More sharing options...
AnOther Posted April 1, 2009 Share Posted April 1, 2009 Is this just a CD version of what's already been downloaded and installed or a fix for the problems I wonder.Mine still 100% OK without the upgrade so still holding off [;-)] Link to comment Share on other sites More sharing options...
Jay Posted April 1, 2009 Share Posted April 1, 2009 [quote user="ErnieY"]Is this just a CD version of what's already been downloaded and installed or a fix for the problems I wonder.Mine still 100% OK without the upgrade so still holding off [;-)][/quote]Yep - just the .img file with an autorun setup. Not done mine either as it is working fine. If it aint broke don't fix it! Link to comment Share on other sites More sharing options...
AnOther Posted April 2, 2009 Share Posted April 2, 2009 Hmmm, seems to have been a rather poorly thought out and executed exercise doesn't it ?I've got the letter informing me of the change in VOIP number but in truth we don't really use it so once again I'm holding back unless forced to upgrade. Link to comment Share on other sites More sharing options...
pagnol81 Posted April 3, 2009 Share Posted April 3, 2009 ErnieYHave you received the final warning to upgrade email today?It says to use the CD sent or click on the link for the upgrade by 15th April.I have been holding off doing anything as everythings working OK at the moment. What will you be doing? Link to comment Share on other sites More sharing options...
AnOther Posted April 3, 2009 Share Posted April 3, 2009 The mail and CD turned up today and looking at it there seems a heck of a lot more than just the previously downloaded B1004_1.img file.Nevertheless I'm sticking by my plan to do nothing until or unless I have to. I hardly use the VOIP number anyway so if that stops working for a while it will be no great loss. Link to comment Share on other sites More sharing options...
tuppence Posted April 3, 2009 Share Posted April 3, 2009 I am losing the will to live with all these posts[:(]. I haven't received a CD, just upgraded when I had their letter 10 days ago. I have internet access, e-mail is OK but phoning out is the only problem. They did e-mail me (as others have been on this post) saying it should all be OK by Monday. I am going to wait till Monday and try phoning people here and the UK to see what the upshot is , if at all.tuppence Link to comment Share on other sites More sharing options...
AnOther Posted April 3, 2009 Share Posted April 3, 2009 Frankly, problems or not, I think the whole thing had been a bit of botched job.First of all they said:Weare in the process of upgrading our servers, and consequently there area few settings of your Internet broadband access which have to bechanged. In most cases, the update information will be auto-configuredon your modem before the end of March. In the meantime, you need todownload an update file now.Now it may be me but that is not exactly crystal clear. It implies that the changes will be auto-configured so what is the D/L file for ?Next they say:You can now install the upgrade file you previously downloaded from our site Fair enough but this which is where the problems seem to have started for some.Now we get a CD (completely unannounced) and a wooly worded letter 'Maybe you will have to apply a manual reset on your modem' ? This is supposed to be a precise process in which maybe's have no legitimate place.And yet, at the end of the day and having not followed any of the instructions, I am still working perfectly normally.I fear they have not covered themselves in glory in this instance [blink] Link to comment Share on other sites More sharing options...
AnOther Posted April 4, 2009 Share Posted April 4, 2009 Tried my existing VOIP number this morning via Skype and it still works OK [:)] Link to comment Share on other sites More sharing options...
pachapapa Posted April 4, 2009 Share Posted April 4, 2009 [quote user="ErnieY"]Tried my existing VOIP number this morning via Skype and it still works OK [:)][/quote]Glad to see someone is smarter than Teleconnect.[:D] Link to comment Share on other sites More sharing options...
Deauville Posted April 5, 2009 Share Posted April 5, 2009 After talking to a (frankly p&^^ed off) technical guy at Teleconnect before the weekend and being told that I should contact them again if the problem persisted after the 6th I just disconnected the lot while I got on with the decorating! This morning I plugged it all back together et voila, ca marche! Changed the outgoing STMP setting and all is well - although there's an extra light showing now that wasn't there before (WLAN) Link to comment Share on other sites More sharing options...
AnOther Posted April 5, 2009 Share Posted April 5, 2009 Glad to hear you're all up and running again, instills at least a grain of confidence [blink]Re the WLAN light, presumably you were not using Wireless before and ON is the default state for it but you can, and should, turn it off if you don't need it.Go into the router on 192.168.1.1 then to the Wireless option and untick 'Enable Wireless' Link to comment Share on other sites More sharing options...
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