sid Posted October 2, 2009 Share Posted October 2, 2009 I've just heard a distrubing tale from one of our friends; their telephone number has been 'taken' by another telephone company and they are without a phone now! It just went dead. Apparently other French (non-FT) phone operators are running out of numbers and they can take over an existing number if the customer has agreed verbally to change. What happens in practice is that they say that an FT customer has agreed to a change of supplier, but no actual proof (signature etc) is need.FT have promised to investigate this case, and say that it is happening quite frequently! Our friends have lost their phone number and of course their home internet ADSL service. They've been provided with a temporary number while the investigation continues, no ADSL, but there is no guarantee of getting the original number back. I'd go "bananas" without my phone and internet.Has anyone else heard of this happening? If so, was it resolved satisfactorily?Sid Link to comment Share on other sites More sharing options...
Danny Posted October 2, 2009 Share Posted October 2, 2009 It is called "écrasement de ligne" or more commonly the Englsh word is used = "slamming".It happens quite a bit. You know those phone calls from companies " Hello, I'm calling about a new great offer from ????" and you say "ehh" and that is taken as your consent if the person is maybe a bit desperate to fill their sales quotas!It can also happen that someone decides to subscribe online to a company for internet and telephone and they unfortunately enter your number by mistake.I may be wrong but I don't think the lack of numbers is an issue here.here is one example http://forum.lesarnaques.com/internet-probleme-fai-hebergeur/ecrasement-ligne-t66543.htmlIt is meant to be quickly resolved and there should some compensation too but for most people the main problem remains the loss of telephone number. here is some helphttp://assistanceclient.superforum.fr/slamming-des-FAIs-h27.htmDanny Link to comment Share on other sites More sharing options...
sid Posted October 2, 2009 Author Share Posted October 2, 2009 DannyThanks for the information and the link, very interesting. My immediate thought was to forward the link to our friends, but... they have no internet! Ha! I'll print it and pop it round there!Sid Link to comment Share on other sites More sharing options...
Danny Posted October 2, 2009 Share Posted October 2, 2009 Here is the relevant document from the French telephone regulator ARCEPhttp://www.aduf.org/docs/ArcepCPSlam.pdfFT are supposed to sort it out quickly and for free unless they find out that you are responsible - for example by signing up to another company inadvertantly. I am not implying that your friends have done this but this must happen sometimes if people don't understand the language of websites and documents.good luck to themDanny Link to comment Share on other sites More sharing options...
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