goinghome Posted November 22, 2009 Share Posted November 22, 2009 I am leaving France and I want to cancel my France Telecom line rental and also my Wanadoo internet account.Can someone supply the address's for the above, or ideally I would prefer to cancel on line. I know I need to send the confirmation RAR.Any help would be appreciated.Thanks Link to comment Share on other sites More sharing options...
Danny Posted November 22, 2009 Share Posted November 22, 2009 here we go as far as the Orange internet goes. Written cancellation 1 month in advance. Send the letter by registered post - 'lettre AR + AR' http://www.dslvalley.com/dossiers/resiliation/orange.phpsample letters at the bottom of the page.or here http://www.resilier.fr/resiliation-orange-internet.phpsimilar letter to use.For the FT line rental it is probably easiest to do it in an FT/Orange shop if possible. One week's notice is required. Or you could call them up if your French is OKDanny Link to comment Share on other sites More sharing options...
goinghome Posted November 23, 2009 Author Share Posted November 23, 2009 Thanks for the links, anyone have more info on cancelling the FT line? Link to comment Share on other sites More sharing options...
tenniswitch Posted November 23, 2009 Share Posted November 23, 2009 FWIW, I have cancelled Wanadoo internet service via the English-speaking help line (it was effective in about 10 minutes- good thing I didn't need to check email one last time).I've never cancelled telephone service, but would try the same help line first. Link to comment Share on other sites More sharing options...
goinghome Posted November 24, 2009 Author Share Posted November 24, 2009 Thanks for your reply.I have cancelled my FT line using the Orange/France Telecom English speaking helpline posted by Quillan FAQ's, but the telephone number has changed. If anyone wants the new number calling from France: 0969363900 Charged from an FT line at normal rate.They also said I have to cancel Wanadoo by letter[8-)], I have done this online using Ariase.com Link to comment Share on other sites More sharing options...
norman Posted November 27, 2009 Share Posted November 27, 2009 Thank you for the telephone number 0969363900, I used it today and they (English speaking) cancelled my land line immediately, no fuss. They gave me the address to write to for cancelling Orange Broadband as: Orange Service Clients Internet, Unite 22, 33734 Bordeaux, Cedex 9 and recommended sending registered. Link to comment Share on other sites More sharing options...
Quillan Posted November 27, 2009 Share Posted November 27, 2009 [quote user="goinghome"]Thanks for your reply.I have cancelled my FT line using the Orange/France Telecom English speaking helpline posted by Quillan FAQ's, but the telephone number has changed. If anyone wants the new number calling from France: 0969363900 Charged from an FT line at normal rate.They also said I have to cancel Wanadoo by letter[8-)], I have done this online using Ariase.com[/quote]Thank you 'goinghome' and 'Norman' for the updates. I have now updated the post if FAQ's. Link to comment Share on other sites More sharing options...
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