Rob Roy Posted December 23, 2009 Share Posted December 23, 2009 I seem to have 'lost' the sound on this laptop. It is an old one that was lent to me as my computer has died, and is still running Windows 98. Recently I haven't been able to find any way of getting the sound to work - it was fine and I wonder if I have deleted something I shouldn't have done! Can anyone suggest (in simple steps please) what I should do to restore the sound. I've looked at various 'Help' topics, but am still no wiser. Link to comment Share on other sites More sharing options...
nectarine Posted December 23, 2009 Share Posted December 23, 2009 OK very simple first step ... might there be a 'mute' button that has been accidentally pressed? I lost sound for three days after my cat walked over the keyboard and was convinced it was a combination of keystrokes that had deleted something, then found a hidden 'mute' button that I had never noticed before!Next step, could you do a System Restore to an earlier point? Link to comment Share on other sites More sharing options...
Mr Coeur de Lion Posted December 24, 2009 Share Posted December 24, 2009 Don't think win98 has a restore feature.I can't even remember what 98 looks like.You've tried all the usual steps like making sure speakers are plugged into the right hole and switched on etc? Link to comment Share on other sites More sharing options...
Payrac-man Posted December 24, 2009 Share Posted December 24, 2009 HiFind the device manager in the control panel, it's a sub menu so hunt for it. Look for question marks especially the audio driverIf its got one you will have to re-install the driver. If it says the device is working Ok it's something else.Check volume not turned down in speaker settings. If it has USB (will be only USB 1) try plugging in something like a usb headset and then some speakers into that (win 98 will require drivers for such a device) If you now have sound it may be a hardware fault but it is rare.How old and what spec laptop unless it is very low spec it will run XP.Merry Xmas Link to comment Share on other sites More sharing options...
AnOther Posted December 24, 2009 Share Posted December 24, 2009 Beyond what others have advised not much to add except:[quote user="Rob Roy"]It is an old one that was lent to me as my computer has died, and is still running Windows 98[/quote]Which, up to it or not, I think kinda precludes installing XP [;-)]Merry Christmas Link to comment Share on other sites More sharing options...
Rob Roy Posted December 25, 2009 Author Share Posted December 25, 2009 [quote user="Payrac-man"] HiFind the device manager in the control panel, it's a sub menu so hunt for it. Look for question marks especially the audio driverIf its got one you will have to re-install the driver. If it says the device is working Ok it's something else.Check volume not turned down in speaker settings. If it has USB (will be only USB 1) try plugging in something like a usb headset and then some speakers into that (win 98 will require drivers for such a device) If you now have sound it may be a hardware fault but it is rare.How old and what spec laptop unless it is very low spec it will run XP.Merry Xmas [/quote]Thanks everyone for suggestions and I hope you all have had a lovely Christmas day; however the above advice I've put in red seems to have found the problem. In the device manager there is a yellow question mark against the 'PCI Multimedia Audio Device' and tells me the Multimedia drivers are not installed, but when I follow the directions to re-install the driver it says it can't do it. Any further advice please? The laptop has 64MB SDRAM, 6.0 GB hard drive and Intel Pentium III processor 450 MHz. Link to comment Share on other sites More sharing options...
tel Posted December 25, 2009 Share Posted December 25, 2009 Hi Rob,Only suggestion I have is:1. Try 'Roll back driver' if this doesn't work.2. Find the Manufacturers website i.e. Acer, Dell etc. Navigate to their 'Support', input the model of the laptop, find 'Driver Download' search for the 'Audio Driver' download and install.Regards Link to comment Share on other sites More sharing options...
Payrac-man Posted December 25, 2009 Share Posted December 25, 2009 HiGood advice from tel only thing I could add is, has your pal who gave you the laptop got any of the original disks?Merry Xmas Link to comment Share on other sites More sharing options...
AnOther Posted December 26, 2009 Share Posted December 26, 2009 Can you post the EXACT make and model ? Link to comment Share on other sites More sharing options...
Rob Roy Posted December 28, 2009 Author Share Posted December 28, 2009 Sorry for the delay in replying. This is a Sony Vaio model PCG-F403 and I found the website for this model which is:http://support.vaio.sony.eu/computing/vaio/specifications/index.aspx?l=en_GB&m=PCG-F403It seems that this laptop was loaded with Yamaha controllers for the sound, according to the above site so I've looked for information on those but as there are several different ones and I don't know which ones I had and at this point I was getting rather bogged down in technical stuff! I have phoned the guy who ownes the machine (who lives in Dublin) and he's not sure whether he still has the original disks, but will look. Link to comment Share on other sites More sharing options...
Payrac-man Posted December 28, 2009 Share Posted December 28, 2009 Hi RobJust download all the drivers and install one by one, if you install the wrong one it does not matter it just won't workso move on to the next and so on. In the rare event of an unpredictable result just use the un-install button. Have fun.Happy new year Link to comment Share on other sites More sharing options...
tel Posted December 28, 2009 Share Posted December 28, 2009 Hi,As Payrac-man says, download and install both the 'Audio chip' drivers, one of them should work.Regards Link to comment Share on other sites More sharing options...
Rob Roy Posted December 28, 2009 Author Share Posted December 28, 2009 OK, when I download and the little screen comes up asking whether to 'open' or 'save to computer' etc what do I do and where to I save it to? After saving it do I have to do anything else? Sorry to be such a computer idiot.[8-)] I'm OK using the software, but coping with the 'workings' is another matter! Link to comment Share on other sites More sharing options...
AnOther Posted December 28, 2009 Share Posted December 28, 2009 It doesn't matter where you save it so long as you remember, the desktop is good a place as any. If it has an .exe on the end then you should be able to just double click on it.If it's downloaded as .zip file then you will need to right click and extract it again to the desktop but if it's giving you the option to run or save it probably isn't a .zip file. Link to comment Share on other sites More sharing options...
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