Cannot open email photo attachments.

[David]

My wife's Dell laptop cannot open photos attached to emails, but she can open attached documents.  The photos are listed in the attachment list, but the lists of photos are pale in colour and will not open when clicked on, whereas the lists of documents are a sharp clear colour and open when clicked on.  The photos do appear at the bottom of the email, but are enormous and only about one eighth of the photo can be seen at any one time.

When clicking on the paperclip in the inbox list she gets the message that OE has removed the link to a dangerous attachment.  The photos are not dangerous, and open well when forwarded to my machine, although they are still huge at the bottom of the email.

She is using Windows XP SP3, Windows Explorer, and Outlook Express 6.  It seems to me that her OE has unilaterally decided not to open any photos but I cannot find out how to make it open them.

Any advice gratefully received as she cannot open the photos of our brand new grandchild, and my ears are getting sore!!!

Many thanks,

David

[Pierre ZFP]

A temproary solution:

If you can see the actual photos at the bottom of the email, right click on them and then select 'Save' (or maybe its 'save as') and save them to a suitable picture folder.  Do this one at a time of course.  You may then view the pics at your leisure and of course have them saved.

A much easier solution is for the sender to post them in a private folder on Picassa then send you an invitation to view email - simples

 

[Mr Coeur de Lion]

There's a setting in options on OE from what I remember which treats all files as being potentially dangerous.

I can't remember what that setting is called, but it's under options somewhere.

It should be apparent when you see it and it's just a tick box that needs to be unticked.

[tel]

Hi David,

Have sent you an email

 

Regards

[AnOther]

As a temporary measure you can go to Mail2Web and download attachments from there.

[Mr Coeur de Lion]

[quote user="tel"]

Hi David,

Have sent you an email

 

Regards

[/quote]

Did you send him lots of pictures? ;)

[Will]

1. Start Outlook Express.
2. On the Tools menu, click
   Options.
3. Click the Security tab,
   click to
   clear the Do not allow attachments to be
   saved or opened that could potentially be a virus check box
   under Virus Protection, and then
   click OK.

Needless to say, after doing that you need to pay due attention to any attachments that could be a virus - but we are all careful about opening files or clicking on links from unknown sources, aren't we?

[David]

Thanks very much everybody for your helpful replies.  I have now found the tick box in Security, and all works well.

My ears are now getting a rest, so thanks again.

David